Groupon seller (Excellent Hands) is not accepting Groupon Vouchers and provided us with...

GetHuman-kentshat's customer service issue with Groupon from January 2019

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The issue in GetHuman-kentshat's own words
Groupon seller (Excellent Hands) is not accepting Groupon Vouchers and provided us with a notification that Groupon will be refunding us on that purchase. We purchased * **-minute massages. That was a month ago and no communication nor transaction from Groupon has been made to us in any form. What do we have to do to Receive credit or our money back for the unused and unusable Groupon we bought? We have communication from Excellent Hands confirming we did not use the Voucher, which is expiring in February *th.
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Customer service issue
Reported by GetHuman-kentshat
Jan 9th, 2019 - a mon ago
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GetHuman-kentshat started working on this issue
Jan 9th 12:14am