Groupon Customer Service Issues

Subject: Issue with Scheduled Massage Appointment Hi Groupon, I hope you can assist me with the issue I encountered. I booked a foot massage appointment for 4pm on Saturday, December 29th. Upon arrival, only one staff member was available and informed me that the massage would have to be rescheduled for 6pm. I had to travel for 35 minutes, paid tolls, and couldn't find any ways to occupy myself for the two-hour wait. It would have been appreciated if I was notified in advance about the change in schedule. I am disappointed by the lack of professionalism displayed by the business and concerned about the standards upheld by Groupon. My afternoon was wasted, and I incurred expenses without receiving the service I paid for. Kindly process a credit to my account promptly. Thank you for your attention to this matter. Best regards, Madeleine

I am struggling to find the printable coupon for order #[redacted] that was e-gifted to Naida Greene at [redacted] Despite being paid for through Paypal, Naida cannot find the voucher in her email. I was able to print the voucher for a different order but not for this one. Can someone help me urgently as the expiration date is approaching, and I am unsure if the establishment has special holiday hours? Thank you, Eric Redd.

I have not received the promised refund as discussed in this chat. I have not had any response to my emails or messages. Kindly reach out to me through email or phone, I would appreciate a response. Chat Name: Amy, Chat Ticket ID: [redacted][redacted]0 On Nov 15, 10:58 PM IST: Amy: I have an issue with a coupon being redeemed before I could use it at Fast Lube Plus, and they are not honoring it. Reylan E: Let me look into this for you. Amy: Please help, they won't accept it. Reylan E: I will un-redeem the item for you. Can you print it again? Amy: They accused us of fraud and refused to honor it. I need a new one. Reylan E: Can you share the code with me? Amy: Code is [redacted]9 Reylan E: Have you tried using it at the merchant? Why are they not honoring it? Reylan E: Amy, are you still there? Amy: They won't help, the merchant accused you guys of being unreliable. Reylan E: I apologize for the inconvenience. I have issued a full refund and removed the Groupon from your account. Please allow up to 10 business days for the refund to reflect on your statement. Amy: Can you monitor their service? Someone there is fraudulently redeeming the vouchers. Reylan E: Your concern will be investigated and escalated. I will provide you with a refund to ensure you can make a new purchase. Amy: I need the service now. Amy: This is disappointing. Reylan E: I recommend refunding and repurchasing for reassurance. Amy: I understand.

I would like to speak with someone regarding my recent hotel reservation issue. Despite having multiple conversations on Thursday 12/27 about canceling the reservation, I have yet to receive the promised email confirmation within the 24-48 hours timeframe. The Inn has confirmed they are willing to accept the cancellation but has not received any update from your end. Given the circumstances of my husband falling ill, it is crucial that this cancellation is processed promptly. I attempted to follow up on this matter, but it seems the communication gap has led to a delay in resolving the situation. As a loyal Groupon customer, I request assistance in ensuring this reservation for 2 nights is not charged to me due to the exceptional circumstances. Thank you for your attention to this matter. - MJL

Order ID: [redacted], Item #[redacted]38 I have an XS iPhone, but I received an XR iPhone instead. I am unsure if I mistakenly chose the wrong size or if the wrong item was sent to me. The phone is still in its sealed box as I cannot use the wrong size. Contacting your customer service has proven to be challenging as I have been unable to connect during chat sessions. This has not been a positive experience for me especially as a new user of the Groupon app. I hope you can assist me in resolving this issue promptly to ensure a better experience with your company. Wishing you a successful year in [redacted]. June R.

I purchased a Groupon deal for $77.99 at canvasonsale.com (Best Canvas, Miami, FL). Unfortunately, they made mistakes on my canvas twice and informed me that I would receive a refund. However, as I used a Groupon, they advised me that Groupon needs to issue the refund to my card. I have tried various ways to contact Groupon without success; I urgently need the $77.99 refunded so I can purchase canvases elsewhere. Thank you. - V.E.S. Email from canvasonsale.com: From: [redacted] Sent: Sunday, December 23, [redacted], 10:50:21 PM To: [redacted] Subject: [ ref:_00D0NgIuX._5000N1b7lGN:ref ] Dear Victoria, Thank you for your continued patience. We have forwarded your details to our accounting department. Unfortunately, we can only refund payments made directly to us. Please contact Groupon to document the order cancellation on our end and request reimbursement for the voucher payment (ILXCBB6861B). Kind regards, Kathryn Davis, Canvas On Sale service team. - Best Canvas Inc, [redacted] NW 107th Street, Miami, FL [redacted], US.

I purchased a Groupon phone and iPhone, but it was defective and did not read the SIM card. I contacted PayPal because that's how I paid, but there were issues with the dispute resolution process. T-Mobile confirmed the phone was faulty and advised me to return it to Groupon. Despite challenges with the return process and missed deadlines, the dispute with PayPal was not resolved in my favor. Ultimately, after involving my bank, they reimbursed me, but now the bank wants the money back due to their investigation. I am left with a non-functional phone and a financial burden. I am frustrated with the whole experience and caution others against using Groupon, especially for electronics. If Groupon wants their phone returned, I am willing to ship it back, but I just want a resolution and my money back.

On November 9th, I purchased 4 Groupon coupons for wooden puzzles from Printerpix. Each coupon was $12.99, totaling $51.96. However, the shipping cost was not disclosed by Groupon. The shipping cost for each puzzle was actually $33.28, resulting in a total shipping charge of $[redacted].12 on my Amex card on December 15, [redacted]. Despite being charged for expedited shipping, which I did not request nor receive, the puzzles arrived after Christmas on December 28, [redacted], in separate envelopes. It would have cost only $20.76 to mail all four puzzles together. Printerpix claimed they could issue a credit of $66.56, but I believe I should be refunded more. The customer service call center in India has been unhelpful, claiming there is no record of the credit offer. The difference between the shipping charge and actual cost is $[redacted].36, which I consider price gouging. The puzzles received do not match the description of "wooden" as advertised by Groupon. I am willing to return the puzzles in their original packaging. Please advise on a fair resolution. Thank you. Janice H. P.O. Box [redacted], Poway, CA [redacted] [redacted] [redacted] Please send me a copy of this email as I intend to dispute the charges with Amex. Thank you.

I have reached out to Groupon's customer support team twice via email before discovering this chat option, and I am relieved to have found it. I bought two Groupons for The Healing Path spa in Baltimore, MD, wanting to visit their various locations. Despite indicating I had two vouchers when booking my first massage, the spa refused to honor my second one, claiming it was for first-time customers only. The limitation was buried in the fine print, not clearly disclosed as it should have been. The staff's refusal to honor the Groupon was disappointing, and I now seek a credit to use elsewhere. I suggest that businesses be upfront about such restrictions, placing them prominently in the fine print and considering removing the "buy again" option to prevent similar issues in the future. The way The Healing Path handled this situation has left me dissatisfied. Thank you for understanding my frustration. - Sherrie G.

I ordered the Comfort Essentials 2.5" 5-Zone Ebonite Memory Foam Topper Queen for $54.99 on November 26, [redacted]. My order number is [redacted], and the carrier is FedEx with tracking number [redacted]84. Despite the item being supposed to be processed and shipped on November 28, [redacted], FedEx informed me that no item with this tracking number was sent for shipping. The expected delivery of 6 - 11 days from November 28, [redacted], has not been met, causing frustration due to lack of delivery and information. I have reached out to Groupon multiple times, but they have blocked my email and deleted my social media posts. As an unemployed individual, it is crucial to receive the topper or a refund promptly. FedEx still displays the status of the shipment as pending.

Hello, I am seeking assistance regarding the purchase I made of a bed through Groupon on December 13th. The delivery process has been problematic due to the delivery company's poor customer service. Despite numerous attempts to contact them via phone, voicemail, and email, I have not received any response. I am now in a situation where I need to change the delivery address for the bed since the current company is unable to provide ETAs or coordinate deliveries properly. I have faced similar issues in the past with reliable delivery services. My attempts to reach out to the company Sleep softly, which is the source of the bed, have also been unsuccessful. The payment has already been deducted from my bank account, and all I am requesting is the timely delivery of the bed. I have been without a bed since December 19th, despite being assured of delivery on different dates which were not honored. The communication from the current delivery company, XDP, has been discourteous, and I am disappointed with their conduct. I am left with no choice but to seek your assistance in addressing this matter promptly. Thank you.

I am requesting a refund for a purchase I made on October 4, [redacted]. I came across an ad on Groupon for a fitness tracker and decided to place an order. After realizing I accidentally ordered twice, I contacted a representative to cancel one of the orders. Despite being assured I could return it, when the trackers arrived they were of poor quality with no manufacturer's label or instructions. I promptly returned them on October 14, [redacted]. Discover initially provided a temporary credit but later re-posted both charges claiming they never received my returns. I unfortunately discarded the postal documents as I believed the issue was resolved. I am certain I sent the items back and it is unfair for me to be charged. I am requesting a refund of $82.26.

I recently bought an airbrush makeup unit using my mother's credit card with her consent. I mistakenly submitted the order with her name, while my name is Susan Page. I updated my address on the website but might have missed a step, resulting in my account being restricted. I seek to restore access and have the kit shipped to my new address in Grand Rapids, MI. I also plan to update my payment information, including possibly using PayPal Credit. If needed, you can confirm with my mother, Carol K Page, at [redacted]. I apologize for any confusion caused. Although I thought my support messages were private, I now understand they are public. I want to assure you that I was not trying to accuse Groupon of anything. If I had any old accounts or violated policies unintentionally, it was due to forgetfulness, not malice. Thank you for your assistance. Best, Susan L. Page

I purchased a Speed on Mobile Car Wash & Detailing service as a Christmas gift for my husband. I followed the instructions to schedule an appointment for January 6th, [redacted], at 9 am as they only service Naples on Sundays. Despite confirming the appointment on January 5th, they were late on the day. After numerous attempts to contact them, they finally called at 4:15 pm to reschedule for the next morning at 8 am, which was not feasible as they do not operate in Naples during the week. Their lack of professionalism led me to request a full refund of $37.60. Groupon order #[redacted]4. -Rita P.

I purchased the Pro Series UVSTX13 High-Powered Sonic Toothbrush with UV Sanitizing Dock and 13 Brush Heads from Wellness Oral Care in September. Unfortunately, the toothbrush handle is malfunctioning; it turns on and off by itself and only runs on one speed before shutting off completely. I reached out to the company, providing my order number on December 28 as requested. Despite sending three follow-up emails inquiring about the warranty process, I have not received any response from them. It's frustrating dealing with this lack of customer service. Could you please advise on how to best reach Wellness Oral Care to resolve this issue? My order number is [redacted].

I purchased a Pro Series UVSTX13 High-Powered Sonic Toothbrush from Wellness Oral Care in September. The handle is malfunctioning - turning on and off by itself, and only running on one speed before shutting down. I contacted their customer service on December 28 and provided my order number as requested. Despite emailing them three times since then to inquire about the warranty process, I have not received any response. I am disappointed by the lack of communication. Here is the guarantee from my order, followed by my order details: Order # [redacted]. I have sent them four emails without any resolution. I am now seeking assistance to contact them directly or facilitate a refund for the faulty product. I appreciate your help in resolving this issue with Wellness Oral Care.

I am disappointed with my recent 60-minute massage at "Indulgence Thai Massage & Spa". When I arrived, I filled out the required paperwork, noting my pressure preferences. During the massage, the therapist offered deep tissue and hot stones for an extra $10 each, not mentioned beforehand. At the end, I was surprised by a $10 credit card fee not disclosed earlier. The receptionist then pressured me about the tip amount. I ended up leaving a $14 tip for a $70 service, based on the quality of the experience. Despite the unprofessional exchange, I reluctantly agreed to use my card. The entire ordeal left me dissatisfied, and I will not be returning or recommending this establishment. I am requesting a refund for my groupon due to this unpleasant visit.

On the night of January 6, [redacted], I attempted to buy a men's belt priced at $9.99. However, due to a complicated process, two orders were placed - one for $9.99 and another for $6.99. I struggled to cancel the $6.99 order for over an hour as your system was challenging for me to navigate. After contacting an agent, I was assured the issue would be resolved promptly. Unfortunately, I received an email this morning stating both orders would be shipped. During a chat with an agent, I requested the cancellation of the $6.99 order and only shipment of the $9.99 men's belt in size 34-36. The chat disconnected with the promise of an email to continue resolving the matter. However, I have not yet received this email nor confirmation of the cancellation of the $6.99 belt. I am disappointed with the handling of this transaction, especially as English is not my first language and your website proved too complex for me to navigate. Please cancel shipment #[redacted] and only send me shipment #[redacted], the Men's Casual Genuine Leather Belt (2 Pack) 34-36 Multi-color. I await your prompt response. Thank you.

I am disappointed with the service I received for my phone repair. The Groupon I used did not specify if the screen replacement included the touch screen. After paying for the service, the screen did not work, and I was asked to pay an additional $30 for the touch screen. I felt uncomfortable from the start at the location within a check cashing place. The individual handling the repair was unhelpful and had a poor attitude. I suspect a bait-and-switch tactic as I was then told it was a motherboard issue. I want to use my remaining balance on another Groupon for Smart Phone NYC on Kings Highway in Brooklyn. I hope for a better experience there. Thank you for your assistance.

I placed two orders with Printerpix on December 17th with an expected delivery date of January 2nd. Despite not receiving any shipping confirmation emails, I called customer service. The representative I spoke with was unhelpful, stating the orders would ship 10-14 days after January 2nd. This misinformation caused frustration and disappointment, especially since I had family gathering planned this weekend. The customer service experience was terrible, and I won't be ordering from them again. I paid a significant amount for shipping and still haven't received any confirmation of shipment. Their lack of transparency and unhelpful responses have soured my impression of their service.