Groupon Customer Service Issues

I received a four-piece luggage set that I ordered, but the pieces inside came in different colors - three navy and one black. The website and ad indicated that all four pieces should match in color. I have photos of the set to show the discrepancy. I spoke with customer service on 12/26/18, and they agreed that I could exchange the set for the correct color as it was still in stock. However, when I tried to process the exchange on the website, I noticed that the price is now higher than what I originally paid for the luggage. I find it unfair to be charged a higher amount for someone else's error. This situation is not satisfactory. Item #[redacted][redacted]9 Travelers Club Midtown HardsideSpinner Luggage Set.

I have previously emailed about my issues but received a response today that did not resolve them. Firstly, I placed an order for flower delivery through the 1-[redacted]-flowers deal. The payment was deducted from my account, and despite efforts from both me and the recipient, the flowers were never delivered. The recipient was informed the order was canceled, while I did not initiate any cancellation. Secondly, in my order for Lashes on Broadway, I unintentionally ordered two sets instead of one. However, I paid for both and have not yet received any communication regarding them. Despite redeeming the vouchers and paying $[redacted].00, My Deals section shows that I have no deals. I seek clarification on this discrepancy and how the Lashes purchase will be communicated to me. Additionally, I am concerned about the undelivered flowers for Christmas that were paid for but not received. I encountered difficulties responding to the latest email. Thank you, Sandra S.

I ordered two Natural Crystal Himalayan Salt Lamps, but only one arrived. I placed the order on Dec 14, [redacted]. The online ad displayed two lamps, as I am unable to provide the exact details here. I would like assistance in having the missing lamp delivered. Here is my delivery information: Recipient: G. Logg [redacted] 27th Ave SE, Apt 5/[redacted] Bothell, WA [redacted] I noticed the return policy offers free returns and I want to make sure I receive the product I paid for. Thank you for your help.

I placed an order for a vacuum cleaner around 1 AM today, and $77.03 was deducted from my account. However, I did not receive any shipping information or details on when the item would arrive. When I checked my account, it showed that I hadn't ordered anything, but the amount was taken from my account. I am concerned and would like a prompt response. The website instructed me to track my order, but it says I haven't ordered anything when I try to do so. Please contact me at [redacted] to clarify this situation. Thank you.

I purchased a Groupon voucher for 6 sessions of IPL laser hair removal at Good Look Hair and Beauty. Unfortunately, my experience has been disappointing all around. The staff had limited English proficiency, making it challenging to book appointments or understand treatment instructions. The shop itself was in poor condition with dirty curtains, a sticky and deteriorating floor, and lacking in hygiene. During treatments, I noticed patches were missed on my legs, but attempts to address this were met with dismissive responses. After six visits and £[redacted] spent, I have not observed any reduction in leg hair. I am dissatisfied that I couldn't leave a negative review to alert others or find a customer support number to seek a refund. It took me some time to find this platform to voice my concerns.

I placed an order for two items in early December: an orthopedic back pillow and a set of queen size bed pillows, with the latter intended as a Christmas gift. Upon receiving the orthopedic pillow, I patiently awaited the arrival of the bed pillows. However, to my surprise, I received a butcher block knife set that I did not order and have no clue where it came from, given my various gift purchases from different sources. Upon checking the status of my Groupon orders, it indicates that the bed pillows were delivered, though I never received them. It's clear that there was a mix-up, as I should have received the pillows instead of the knife set. I would like either the pillows I originally ordered or a refund, and I am more than willing to return the mistakenly sent knife set at the merchant's expense.

I purchased 4 adult and 2 child City GoPasses for the Washington DC night tour through Groupon for a discounted rate. Despite arriving at Union Station at 7:00pm for the 7:30pm tour as stated on the website, the bus did not arrive until 7:45. When we inquired, we were informed by the information desk that the tour actually departed at 6:30pm, contrary to the website information. As we are leaving DC today, we are unable to reschedule the tour. I am requesting a refund for the 4 adult tickets and 2 children's tickets due to this misinformation and lack of communication. Additionally, I hope this issue is addressed to prevent future inconvenience for customers.

I purchased a massage that was redeemed right away. The masseuse canceled the first appointment and then didn't show up for the second one without any notice. Groupon suggested a different massage, but I declined, and was promised Groupon bucks which I haven't received. Another issue is that I was charged for a monogram sketch pad that I wanted to personalize but couldn't figure out how to do it. On top of that, I recommend discontinuing business with Melody at Salon Lifts as she doesn't work there anymore and is unreachable. In conclusion, I need assistance resolving these matters. Thank you.

I recently purchased two Plant Nite vouchers. I carefully reviewed all the information and it clearly stated that the vouchers could be used for any standard Plant Nite event in the US. However, when I tried to redeem my vouchers for various Plant Nite events, I discovered that each location was charging additional fees on top of the standard materials charge, which was not previously disclosed. Though I anticipated the materials charge, these extra fees were not mentioned on the Groupon site, the vouchers, or any other platform. I want to honor what I paid for and attend a Plant Nite event without unexpected charges. I'm unwilling to pay more than the amount that was repeatedly stated. I kindly request a resolution to this matter promptly. Thank you.

I am writing to express my disappointment in not receiving the Christmas cards I ordered on December 10th at 6:30 AM. Despite checking my mailbox daily following the website's indication that the cards were mailed, I received no cards and was unable to monitor their delivery due to the lack of tracking information. My attempts to contact printerpix were unsuccessful, as I was never able to reach anyone and my emails bounced back undelivered. On December 24th, after resorting to sending out alternate cards, I made a formal request for a refund but have yet to receive a satisfactory response or explanation. The lack of communication and resolution is frustrating, especially considering the holiday season. I hope to hear back soon to resolve this matter promptly. Thank you, Rachel Fairbanks.

Order number[redacted]39 I purchased a vacuum from Groupon. I believe it's standard for new appliances to come with a warranty. Unfortunately, after six months, it started making a loud noise, and after ten months, it stopped working. I struggled to reach customer service via phone and couldn't find a direct link for support related to my order. Finally, with the help of a friend, I managed to contact a customer representative online. Initially, I requested a repair, only to be informed that no warranty existed after 30 days of purchase. I escalated the issue, and a representative named Sameer offered me a free return on Aug 19. However, I never received a return label despite waiting for a long time. After contacting customer service again, I was informed that there was no warranty or repair service available after 30 days of purchase. It's puzzling to me that despite buying a new vacuum from Groupon, known for its reliability, I received no warranty or repair assistance.

My partner contacted Skylon Restaurant in advance to confirm the usability of a Groupon for the next day. We were instructed to present it at the top of the tower. After informing the hostess and waiter about the Groupon, we were told it couldn't be used due to it being a blackout date. Unfortunately, we are unable to return before it expires as we live a few hours away. We kindly request a refund for the Groupon purchased, so we can utilize the funds towards our meal. Thank you for your assistance.

Hello, I have been attempting to reach out to Groupon for customer service assistance but I have not received any responses. I attempted to purchase a couples massage Groupon, initially encountering a lack of funds in my account. After adding money to my bank account and trying again, both transactions went through. Although I received an email stating the first order couldn't be processed, the money was deducted from my account two days later. I am seeking a refund of $[redacted] but have not heard back from Groupon despite sending multiple emails over the last four days. Looking forward to your assistance. Thank you, Kassia K. [redacted] [redacted]

My daughter, A.R., placed an order with the email [redacted] The order number is [redacted]. The package should have arrived by December 12, [redacted], but despite receiving a tracking number from Fed Ex ([redacted]32) indicating delivery on the correct date, it was not received. We reside in a garden apartment complex, leaving room for the possibility of misdelivery. This is A.R.'s first purchase from Groupon and only her second online order. Assuming the item was on backorder, she mentioned the issue to me today. We kindly request assistance in researching this matter promptly to either resend the package or arrange a full refund. Thank you for your attention to this matter.

I made a reservation at Chelsea Hotel in Toronto, Canada. However, upon arrival, they were unable to locate my booking. I waited for an hour, but the issue wasn't resolved. As it was already 9:30 pm, I had to make a new reservation elsewhere to check-in and rest. I would like a refund for the original booking that I couldn't use due to the hotel's inability to find it. The hotel is willing to provide a letter confirming the situation. I am disappointed in the service and will be reluctant to make future bookings through Groupon after this experience.

I purchased seven (7) tickets to attend the Gaylord ice show on December 27th. I was accompanied by two (2) elderly family members and my grandchildren. Our designated time slot was 5 p.m. Upon arrival at 4:15 p.m., we joined the line for our time slot at 4:30 p.m. However, there were two additional lines for 4 p.m. and 4:30 p.m. After waiting, we reached the door only to be informed we would have to wait another hour, making it 6:45 p.m. I was then told we could pay an additional $12 per person to enter immediately. This situation was unacceptable as we had elderly family members and children waiting in uncomfortable conditions. I am seeking a full refund on my credit card for this experience and have taken steps to address this issue further.

I purchased exterminator services from All City Pest Control in New York, but I couldn't reach them to schedule an appointment. After disputing the charge with my bank, BOA, they credited me back. I'm unsure if the merchant communicated with them or if Groupon won't be used for advertising. I was advised I could redeem something else from Groupon but lost the letter as I relocated to Arizona. Could you kindly email me the letter? I'll provide my NY details. Michelle E. at 84-60 Little Neck Parkway, 1st floor, Floral Park, NY, [redacted], can be reached at [redacted]. I now live at [redacted] N. North Valley Pkwy, Phoenix, AZ, [redacted]. Kindly issue a refund for me to make a purchase. Feel free to reach me at [redacted].

Hello, I am Amanda Dudek. I bought a Groupon for a Portland Trail Blazers game as a gift for my boyfriend. I mistakenly selected the wrong date (December 23) instead of the intended date of January 4, [redacted]. When I tried to give him the gift for the Friday game, I realized it was for a game that had already taken place. Additionally, I never received any ticket emails from FanXchange after my purchase at [redacted] for the accidental game or the correct one. Can you please help me switch the tickets to the January 4th game instead of providing a refund? I was really looking forward to surprising my boyfriend for Christmas. I appreciate your assistance and eagerly await your response. Thank you, Amanda Dudek

Subject: Groupon Customer Service - Unresolved Issue Request #[redacted]4: Hello, My issue remains unresolved despite your agent's suggestion to contact the business directly. As detailed in my initial message, I purchased a Groupon for Reflections Pro Services, only to find out upon redemption that they do not cover my area, despite the advertised service radius. The business demanded a full day's work and payment beyond the Groupon's value, refusing to honor the offer. This experience has been disappointing, and I am seeking guidance on obtaining a refund or receiving the service I paid for. Kindly advise on the next steps to address this matter. Thank you.

I bought a ticket for ICE at the Gaylord National Convention Center in Maryland for December 10. Due to a snowstorm, I couldn't attend because driving on the interstates was deemed unsafe. When I inquired about using just the Groupon value for a future date, I was told it's only valid for the original day. Groupon's policy states the value never expires and can be refunded if not used. Can I get a credit to use on other Groupon purchases since the ticket can't be honored? A refund works too, but a credit is also fine if a refund isn't possible. Thank you.