Purchased Groupon for * large bundt cakes for $** (*$* extra for icing each cake) from...

GetHuman-raydellf's customer service issue with Groupon from December 2018

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The issue in GetHuman-raydellf's own words
Purchased Groupon for * large bundt cakes for $** (*$* extra for icing each cake) from Poundcake Heaven. Called, placed order for * cakes with icing on each , provided Groupon voucher number, arranged to pick-up the * cakes yesterday. On arrival, was told I needed * separate Groupon vouchers for each of the * cakes!!!! I feel this was a bait and switch. I was only able to buy one cake (with icing and paid $* extra) because I did not have * vouchers. I could have bought all *, if I was willing to pay $** x * - which according to them was a discounted price!! They did not honor the Groupon special I purchased originally on Dec. **th and I am extremely disappointed!!! Resolution would be they would honor the Groupon I purchased by providing the * additional, large bundt cakes I ordered for which I would pay $** more at pick-up (or delivery) for icing, as originally agreed.
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Customer service issue
Reported by GetHuman-raydellf
Dec 17th, 2018 - 9 mons ago
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GetHuman-raydellf started working on this issue
Dec 17th, 2018 3:16pm
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Dec 17th, 2018 3:16pm