I purchased a spa day at Drift Spa at Palms Place in Las Vegas for * people, and the fi...

GetHuman-jcfbrad's customer service issue with Groupon from December 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jcfbrad's own words
I purchased a spa day at Drift Spa at Palms Place in Las Vegas for * people, and the first transaction was declined because Chase Bank detected it and sent me a text verification to see if it was me using my card. I replied YES and the bank said that the transaction was not processed and to have the merchant run the transaction again, which I did. So now I have (*) Spa Days with a quantity of (*) each, because somehow Groupon re-processed my original declines transaction. I would like to have one of these purchases refunded so that I am left with one order. I would like to keep order *****-******-****** as that is the order number and voucher codes I gave to the Spa when booking our treatments. Thank you
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Groupon

Customer service issue
Reported by GetHuman-jcfbrad
Dec 3rd, 2018 - 2 mons ago
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GetHuman-jcfbrad started working on this issue
Dec 3rd, 2018 7:52pm