I purchased a spa day at Drift Spa at Palms Place in Las Vegas for * people, and the fi...
GetHuman-jcfbrad's customer service issue with Groupon from December 2018
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The issue in GetHuman-jcfbrad's own words
I purchased a spa day at Drift Spa at Palms Place in Las Vegas for * people, and the first transaction was declined because Chase Bank detected it and sent me a text verification to see if it was me using my card. I replied YES and the bank said that the transaction was not processed and to have the merchant run the transaction again, which I did. So now I have (*) Spa Days with a quantity of (*) each, because somehow Groupon re-processed my original declines transaction. I would like to have one of these purchases refunded so that I am left with one order. I would like to keep order *****-******-****** as that is the order number and voucher codes I gave to the Spa when booking our treatments. Thank you
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