Groupon Customer Service Issues

I attempted to purchase three sets of two tickets for the Phoenix Zoo lights on Groupon, hoping to gift them to the kids. However, I encountered a technical issue stating "Groupon is experiencing technical difficulty." After a failed attempt, my friend used her card, and the payment went through, but the tickets did not show up in her purchases. We tried again, with the same result. Later, when she used her card, everything worked smoothly. This led us to believe that the problem might have been due to my out-of-state card or mismatched emails. Surprisingly, when I checked today, I found that my card was charged twice, even though the tickets only appeared on my friend's phone. I am requesting a refund of the $72 I was double charged for. We ended up using the tickets purchased with my friend's card. I am eager to have this issue resolved promptly. Thank you.

I am visiting from out of town and intended to take my friend's kids to the Phoenix Zoo Lights. However, while trying to purchase tickets on Groupon yesterday, I encountered technical difficulties. Despite multiple attempts from different devices, the transactions did not go through, and no charges appeared on my card. Strangely, when my friend used her card, the tickets were quickly purchased. The next day, I was surprised to see two charges on my account for a total of $72. I am puzzled by this situation and would like a prompt refund for both transactions. It is unclear why there was a delay in processing my payment while my friend's went through smoothly. I hope to hear from someone soon regarding this matter. Thank you.

I only received one Christmas card out of the 25 I ordered from Printerpix. Despite following their instructions after three phone calls, the issue remains unresolved and they provided inaccurate information. I purchased a $4.99 Groupon and paid nearly $20 for only one-third of the products. My experience with this company has left me feeling extremely disappointed and frustrated. I have made multiple purchases from Groupon since [redacted] and have generally had positive experiences, but this situation is unacceptable. I feel like I have been taken advantage of and am questioning the quality of companies Groupon is partnering with now.

I recently visited a hairstylist for hair extensions using a Groupon offer. Instead of purchasing the deal directly, the stylist offered me the same service at the salon. However, I encountered issues with the application - the extensions were unevenly placed, not blended with my natural hair, and causing discomfort. Additionally, I was led to believe I was getting tape extensions, but received a different method which was overpriced. After experiencing a weave fall out and dissatisfaction with the service, I requested a refund for the overpayment and subpar results. The stylist's unprofessional responses and lack of resolution have left me in distress. I seek a full refund of $[redacted] and urge Groupon to intervene due to false advertising, lack of proper licensing, and poor customer service. My priority is to rectify this situation and seek assistance from a reputable and licensed hair professional to address the damage done to my hair.

I have been unable to contact you through the website, as it redirects me to the 'help wizard' without any response. My order for a grey small double fabric ottoman bed and pocket mattress is incomplete. I have not received the mattress, and the bed frame is missing several screws necessary for assembly. The missing screws required for the bed frame assembly are: - (9) x 12 - Mx4 - Sx4 I urgently need these missing parts to complete the bed frame and also the pocket mattress that is yet to be delivered. The delivery date has already passed, and I am concerned as I am without a bed despite payment. I appreciate your prompt assistance in resolving this matter. Thank you, A.

To Whom It May Concern, I have made several attempts to contact your company regarding multiple Groupons I purchased, but I have not been able to redeem them. It feels like my messages are not being received as I have not received any responses. This is my fourth message regarding the Tropicana Auto Spa Groupon. Despite receiving an extension on the Groupon, I was unable to redeem it as the business has closed. I would like a refund for this. I have also tried to redeem two other Groupons, one for "My Salon" and the other for "Tresses by Marie," but both businesses are not honoring the deals. I have contacted your company multiple times about these issues and have yet to receive a response. I would like a refund for these Groupons as well. I have had similar issues with Groupons for "Number 1 Escape Room" and "Wildfire Bowling." I do not want to encounter the same problems at these locations. Please refund me for these Groupons too. I have been a loyal Groupon customer for years, but I am disappointed in the recent lack of diligence from your company in ensuring that the deals are honored by the businesses. I request a refund for all the mentioned Groupons and an explanation for the lack of response from your "contact us" page. Thank you, Dawn M. [redacted] [redacted]

I made a mistake with my purchase. My husband and I are going to Las Vegas on December 27th. I bought various Groupons under two different email addresses: [redacted] and [redacted] I believe the ones I purchased over the phone are linked to my Facebook email, and I am unsure how to access them there to print them. While I can use the mobile barcode, I also need printed copies for tax purposes. Specifically, I am struggling to retrieve my Laugh Factory Groupon from Facebook to print it. Oddly, it shows as redeemed today, even though I am currently in Delaware and it's only 8:30 AM. I hope to get this resolved soon as I cannot repurchase it, especially considering I haven't used it yet. Can someone provide assistance?

I'm facing difficulties trying to redeem a Groupon from Qualtry. While my other orders with them have been processed, this particular Groupon bought on November 26 is not being accepted. The redemption code includes letters in uppercase after the hyphen, unlike my other codes that had lowercase letters. This Groupon is intended as a gift for a special child this Christmas, and I'm worried it won't arrive on time. I'm seeking assistance in obtaining a redemption code that Qualtry will recognize. Thank you.

On December 2nd, I purchased a Groupon for $50 for Heartwood and Oak. Groupon has charged my checking account, and I redeemed the voucher. However, Heartwood & Oak (Wine Insiders) claim they have not received the redemption voucher from me. They advised me to contact Groupon for the redemption code, but I am finding it difficult to reach them. This is the third message I am sending without a response. I understand it's a busy time of year, but I have been waiting for 2 days. I just need the redemption code to be resent so I can place my order. I hope to hear back today, preferably from a human representative. My phone number is [redacted].

I bought a Groupon deal for 4 CycleBar classes in Boca Raton, FL on October 15, [redacted]. The Groupon stated it expired in 90 days. I used it in October, went to 2 classes, but couldn't book the other 2 in December. CycleBar now says all classes must be taken within 30 days of activation, which wasn't on the Groupon or told to me when I used it. CycleBar admitted they didn't communicate the 30-day rule to customers. They offered the 2 classes if I bought more, which I don't want. I don't plan on dealing with CycleBar Boca again. The manager, Michelle, said it's a Groupon issue and to ask for a refund. Please refund $38 to my credit card for the Groupon purchase. My name is Diane W., order#[redacted]. You can contact me at [redacted] or [redacted] (cell). Thank you for your help.

Dear Community Members, I wanted to share my recent experience with using Groupon for the first time. I bought a voucher for a year of laser hair removal at Vistoso Medical Spa in Oakville, Ontario. After attending my first session in October [redacted], I learned that Groupon hadn't paid the spa, so I couldn't continue my treatments as planned. Vistoso has been transparent throughout and even offered to honor the deal despite the payment issue. I'm disappointed by this situation, having spent $[redacted] on just one session when multiple sessions are needed for the desired results. Despite the lack of communication from Groupon, Vistoso has been proactive and professional in handling the matter. I hope Groupon resolves this promptly, and I look forward to receiving a refund for the unused services. Best, Nadia C.

Subject: Damaged Order - Need Assistance Good evening, I recently received my order of assorted "poo-pourri" (Order [redacted]73). Although I'm grateful for the quick shipment, the items arrived damaged. The box was wet upon delivery, leading to two of the four bottles being broken. There was a significant loss of liquid as well. The packaging lacked proper protection like packing peanuts or bubble wrap, causing the damage to items labeled "trap-a-crap" ([redacted]40) and "juniper woods" ([redacted]70). The packing slip was distorted due to spilled liquid, possibly affecting the item numbers. I kindly request a resolution, whether it be a refund with shipping costs or replacement items with shipping included. Thank you for your attention to this matter. Regards, Erik K. [redacted] [redacted]

Hello, I recently purchased a Groupon for a fat cavitation treatment. Upon visiting the establishment, I discovered that it did not match the description provided. The ad claimed a $[redacted] treatment for $[redacted], but in reality, it only covered $[redacted] worth of treatment. Furthermore, I found the business to be questionable. Operating a sensitive machine like this requires caution, yet the business is situated in a shared Regus office space. They were unwilling to share any details about the machine being used, making it impossible to research its safety. Having experienced similar treatments at reputable places before, this operation seems unsafe. While I appreciate Groupon's advertising platform, the false advertisement is disappointing. I am requesting a refund for this misleading experience. Thank you, A. Email: [redacted] Groupon Number: LG-57CJ-45RH-[redacted]-N5WZ

I've been waiting for a response regarding a voucher I purchased for a wellness exam and vaccines for my dog at Hog Mountain Animal Hospital in Dacula, GA. Unfortunately, my 6-year-old Maltese was diagnosed with liver cancer and had to be put to sleep after I bought the voucher for $89. I am heartbroken and unable to use the voucher. I have been trying to resolve this for almost two weeks without any communication from your customer service team. I am disappointed with the lack of direct phone interaction and would appreciate a refund due to the circumstances and additional vet bills I have incurred. Please resolve this issue promptly as I do not want to email again. Thank you. - Polly H.

I am writing regarding a booking issue experienced by my fiancée, Priscila Palmares. She purchased a Groupon deal for a 2-night stay at Yosemite View Lodge. Despite calling the number on the Groupon to make a reservation, upon arrival, she was informed the Groupon was not mentioned during the call and would not be honored. Consequently, she paid over $[redacted] for the room. After discussing the matter with the hotel staff, they were unable to provide a resolution and suggested contacting customer service for assistance. Kindly consider refunding the $[redacted] price difference since Priscila inadvertently missed mentioning the Groupon. Your prompt attention to this matter would be greatly appreciated as we have already spent a significant amount of time trying to resolve this issue. Thank you for your assistance.

My name is Laurie Bolak, and I bought a Groupon deal for a BassBoomz portable speaker for $24.99 ($[redacted] value) on November 26, [redacted]. When I visited their website to select a speaker, all options were out of stock. I tried reaching out to their support email, [redacted], and provided my Groupon details as requested. They directed me to contact Groupon for a refund since the items are unavailable. Therefore, I am now reaching out to Groupon to process a refund for this purchase. Thank you for your assistance, Laurie Bolak. Address: [redacted] Oak Hills Drive, Brooklyn, MI [redacted]. Phone: [redacted].

I need assistance with a Printerpix order issue. The representative I spoke to over the phone was rude and unhelpful. I work for the Walt Disney Company and would never treat a customer the way I was. I purchased 70 Christmas photo cards for $14.99 through Groupon, but after redeeming my voucher, Printerpix only showed one card in my order confirmation email. When I called, the man was condescending and uncooperative, insinuating that I made a mistake. He even joked about overcharging me for shipping one card. I felt belittled and frustrated. My husband had to step in, and suddenly the man suggested contacting Groupon for a new voucher code. I am reaching out for assistance and resolution. My Groupon order number is [redacted]. I am deeply disappointed with the lack of customer service and the additional $5.99 charge I am being harassed for by Printerpix. I insist on a refund and will never do business with them again. Thank you. Jen B.

This entire situation has been incredibly frustrating for me. I booked a massage in North Carolina and the company representative failed to answer my calls for some unknown reason. When I arrived at the location via Lyft, I discovered that the building did not have any visible signs of being a massage establishment. Despite my attempts to contact them on Monday, they still did not respond. I refuse to accept being scammed out of $57. If this issue is not addressed promptly, I will be forced to seek legal action. It is unacceptable to deceive customers in such a manner.

I need the redemption code. It's frustrating not being able to talk to someone! That's how I want this resolved! Goldline CBD Gummy Bears from Vape Gods (750mg, 1500mg, or 2500mg) Gifted to Christopher [redacted] View Order Details I'm looking for the redemption code for this order. I'm having trouble accessing it from my computer or phone. To Find Your Redemption Code from a Computer: 1. Locate your voucher and click "View Voucher". 2. Copy the code provided under "Redemption Code". Having trouble getting the redemption code?? Hi Donna Lee, Thank you for your order! To redeem your Groupon, please follow the instructions below. Go to My Groupons to access your Groupon. *GROUPON IS NOW A TOP 25 APP IN THE US! Download now!

I am seeking assistance regarding the Slim Co offer I bought for $[redacted]. After completing 6 sessions with no visible results, I felt misled. Despite being informed I would see progress after 3 sessions, Slim Co is now claiming no guarantees. I measured before and after, and I am disappointed. It was implied I'd see improvements but now I am directed to contact Groupon for compensation. I would appreciate a discussion on this matter. Thank you.