Groupon Customer Service Issues

I purchased a voucher from Modern Body Center in Roseville, CA, but when I arrived for my appointment, the office was closed. After contacting the number on the voucher, I was informed by Alexandra that the company had unexpectedly closed. She offered to provide waxing services at her in-home office in Fair Oaks, CA. However, when I tried to schedule an appointment, I was told there were no available slots before my voucher expired. The staff member I spoke with, potentially Alexandra using her personal cell phone, advised me to mark the voucher as redeemed and send her a screenshot. After doing so, I was able to secure an appointment on 11/29/[redacted]. It seems that the company is no longer operating, despite there being two vouchers still advertised for sale on your platform.

I purchased an Apple MacBook Pro 13" from Groupon during a doorbuster deal for $[redacted], advertised as a new or late model compared to the regular price of $1,[redacted]. Upon receiving it, I was shocked to find out it is a [redacted] model, which is outdated. I am looking to return it for a refund, but Groupon has not made the return process easy. The purchase was made on November 24, [redacted], with order number [redacted]. It was disappointing to realize this was not the modern computer I expected. Groupon needs to be more transparent with their deals to prevent misleading customers. Thank you for your assistance in resolving this issue.

I have recently noticed a $60 charge on my Visa card for a music studio purchase on 8/8/18, which I did not make. Despite informing my credit card company and them investigating the issue with Groupon, the charge was reinstated on my bill. While I have only made one purchase from Groupon in May [redacted], I may have accidentally added this item to my cart while browsing. I kindly request a refund to my Visa for this unauthorized purchase. You can reach me via email or by phone at [redacted] (cell) or [redacted] (home). I am hesitant to make further purchases on Groupon until this matter is resolved. I am Markquietta R. Simon and would appreciate it if someone could contact me to address this promptly. Thank you.

I received Groupon Bucks instead of a cash refund. I returned an item expecting a refund but was given Groupon Bucks instead. I also have another item to return, but it seems like Groupon is delaying the process. I want the $[redacted].00 refund for the first item and the $81.00 refund for the second item to be credited back to my debit card.

I bought a Groupon for Hampton Body Werks a few months ago, but I'm having trouble booking an appointment. I've left several voicemails and tried to schedule a couples massage on their website, but there is never any availability. They haven't returned any of my calls. As a busy nurse, I don't have time to keep checking for open slots that rarely appear on their calendar. I purchased this deal to relax and surprise my partner, but it's been more stressful trying to book it. I've had no luck finding a slot before my voucher expires on February 1. I feel let down by their poor customer service and lack of communication. I would like a refund as I've waited long enough without any success. Their online scheduling system is not user-friendly with no open slots for couples. I hope to hear back soon, as I'm very disappointed in this whole experience.

I made a purchase on 11/24 for the WILD SPORTS NFL TAILGATE TOSS GAME Steelers edition. I confirmed with my bank that $63 was debited for this order. The item is set to be delivered to: Alexa Robinson [redacted] Hilaria Way Unit A Newport Beach, CA [redacted] Despite the stated 2-day processing time, my order is still marked as processing. I have not received any emails regarding the delay in shipping after being charged. Could you advise on the shipment status and when it might be sent out? If not, should I request a refund since I haven't received the product? Your assistance on this matter would be appreciated. Thank you. Alexa Robinson

I bought two air duct cleaning vouchers. The technician mentioned extra issues that we had to pay additional costs for besides using the vouchers. He wanted over $[redacted] on the spot in addition to what we already paid. I asked if he could check our second unit, but he refused, assuming there would be issues. Since the vouchers are now useless, I am requesting a refund or groupon credit for future purchases. Thank you, Elissa H.

I was misled about the true value of PetCare rx with code Z3AFRUTE and Groupon # LG-PG-42-SLVJ-RSV6-GMZS. I have found much better deals on different websites and have been attempting for days to navigate your website for a refund, but it isn't working. The frustration this has caused me is immeasurable! I have lost confidence in Groupon entirely. I kindly request a refund or a credit to my account. Some form of communication or response regarding this issue would be greatly appreciated.

Hello. I bought a Groupon deal for a hot stone massage priced at $45.00. I carefully followed the instructions from Groupon, scheduled my appointment, and arrived on time for my noon appointment today. Unfortunately, there was no staff available to provide the service. Despite showing them my purchase confirmation, I was asked to wait for up to 30 minutes. After that time passed, they informed me that they couldn't proceed without a specific code, disregarding the documents I presented. The order number is 1[redacted]76-[redacted]. Even after waiting for 45 minutes, they refused to honor the Groupon. I paid $45.00 for this deal, please process a refund promptly.

I bought a photo shoot package through Groupon for my Hawaii vacation, but I had trouble scheduling with Cardinal Creations. They did not respond to my calls, so I had to buy another Groupon for a different experience. I am now looking to exchange my expired Groupon for credit since I won't be visiting Hawaii soon. The Groupon page for Cardinal Creations does not offer a way to redeem the voucher, and their website redirects to a non-functional Facebook page. I am unable to contact Cardinal Creations for assistance.

I purchased two Groupons for carpet cleaning from California Coast Services, totaling $78 ($39 each). One Groupon was for my home with two small bedrooms with one-year-old carpet, and the other for a vacant rental condo. The company sent an "appraiser" beforehand who suggested deep cleaning at an extra $30 per room. Despite opting for it, the deep cleaning seemed to be merely applying more pressure to tackle spots. Feeling like it was a ripoff, I cancelled the condo cleaning since the relatively clean carpets didn't justify the cost. Although I paid $60 for my home, I found the experience to be a bait-and-switch. I wish to request a refund of the $39 for the condo cleaning due to the mismatched pricing and unnecessary services provided.

I have been trying to resolve this issue for 3 days now with no response or solution. Nataline Mauchnik: I purchased a Groupon for 12 bottles of wine from Heartwood & Oak (Wine Insiders), but the redemption code was not accepted by the company. They claim they have no record of my order. I need Groupon to resend my redemption code, as the company can't assist me. This is my third attempt to contact you. The Groupon was purchased on December 2nd, and the payment has gone through. I can't get a response from your company despite trying through chats and emails. I am getting frustrated as I cannot speak to a live person. I just need my redemption code and a response from Groupon. Please resolve this promptly; I have been waiting 2 days for a reply. This level of customer service is unacceptable.

I bought a Groupon on November 16, [redacted] for a Sam's Club membership for my son. I provided his email address for sending the Groupon. However, he did not receive the email. When I tried to redeem it myself, I couldn't because I already have a membership. I didn't see an option to get a redemption code. I've attempted to use live chat, but it's not available on the website. Could you please fix the Groupon so we can redeem it and receive the rewards? I've attached pictures of the purchase information and the error code. Thank you. Laurie C. Email: [redacted] Sent from my iPad

I received the wrong item today. I thought I was getting an HP Stream with a Windows operating system, but I received an HP Chromebook instead. This won't work for my needs, as I require a Windows computer for work. I'm frustrated because I specifically searched for a Windows computer since I already have a Chromebook that I can't use for work. I've used up all my funds on this purchase, and now I have to return it, wait for a refund, and I won't be able to work until I get a new computer. I contacted Groupon, but they couldn't assist since it's a third-party seller. I've been unable to find any contact information for the seller. I need assistance in resolving this issue.

I am having trouble printing my Groupon vouchers. The first one has been redeemed, but I cannot find the second one to print. It's frustrating not to have support available to talk to a person for assistance. I need guidance on how to print the second voucher. Please reach out to me at [redacted]. Thank you, Ljezina Karaliolios, CFP, FMA Senior Private Banking Advisor CIBC Private Wealth Management [redacted] Burrard Street, 3rd Floor, Vancouver BC, V6C 3A6 Tel: [redacted] Fax: [redacted] [redacted]

I have an order confirmation # and a tracking #, but my projector, ordered on November 29th, has yet to reach USPS as of December 4th. My name is Myrl Stillwell, and my email is [redacted] I would appreciate confirmation that this item is available and will be shipped soon, or if there was a potential issue that Groupon missed. If my order is still en route, kindly inform me since phone communication is limited, and it's reassuring to have updates on online purchases. Apologies for venting; the website states 5 to 10 business days for delivery, so tomorrow marks the 5th day within that timeframe. The item is expected to ship from California to Kentucky, adding a minimum of 3 days for delivery from USPS once it arrives. Please respond via email.

I purchased a Groupon deal for Lasik Eye Surgery at $[redacted], but during the consultation, they disclosed an extra $[redacted] in charges not mentioned in the deal. My girlfriend was also found to be unsuitable for the procedure. Disappointed in the lack of transparency. Hesitant about Groupon's integrity. Trying to request a refund, but struggling to find contact information for customer support. Will resort to a credit card chargeback if unable to resolve. Want Groupon to address this issue promptly. The chat feature is not functioning despite indicating availability for two days.

I am located in Canada and was trying to purchase a canvas print from the Lower Mainland, British Columbia. However, I encountered several issues with my Groupon order. Firstly, my order was duplicated, and I was charged in US dollars instead of Canadian dollars, resulting in a significant difference. Moreover, despite the advertised price including postage, I was asked to pay an additional fee when finalizing my order. This unexpected charge for postage was highly concerning, and I decided not to proceed with the purchase. I contacted the company via email but have not received a response regarding my concerns. My order redemption code is #DND9PLYVZ4W. My name is Donna B. from Victoria, BC. I expect either a full refund or to receive the picture I ordered without any additional charges, including delivery.

I purchased a Groupon for a salon service a few months back. I didn't realize that I couldn't buy the same deal twice until I tried to book my appointment. I understand the policy but since I can't use the service, I'd like a refund or to use the money for another deal in NYC. Groupon customer service informed me that neither option is possible, which I find unfair since I won't be getting what I paid for. Can someone help me with this issue? Thank you.

I purchased 2 silk blonde pamper packages, one for a 90-minute session and one I gifted to my daughter for 60 minutes. When we contacted the spa to book the sessions, they assured us we could schedule them even after the vouchers expired. Now, they have contacted us stating that the therapist offering the service has left, and they claimed they would refund the vouchers since they were aware of allowing bookings beyond the expiry date. Strangely, the vouchers indicate specific dates and times of usage, which we didn't use at all. I had an appointment for November 15th at 1:30 pm, but due to an accident, I couldn't make it and had to reschedule, only to find out later that the therapist had left. After speaking to her, she mentioned that Groupon was aware of the situation and promised refunds for both mine and my daughter's unused sessions. It seems like the spa incorrectly marked the voucher usage dates, causing confusion.