Groupon Customer Service Issues

I purchased festive lunches for my family, and unfortunately, when my son and his group of four arrived at Himley Country Club on Sunday, 2/12/18, they found out that the bar and restaurant were closed due to a kitchen fire that occurred a month ago. Despite booking in advance, they were not informed about the closure. They were told to rebook for another date, which they did for December 23rd. However, I believe they should not only rebook but also receive a refund for their vouchers. My group of four is scheduled for Friday, 7/12/18, and we have been assured the kitchen will reopen. I am hoping for the best and will be calling on the 6th. Additionally, three more family members are booked for Sunday, 9/12. I have been a loyal customer of Himley Country Club for years and have never encountered any issues like this before. The situation on Sunday was disappointing.

Order number 1[redacted]64-[redacted]. All items arrived except for the Aerosoft zero twist bath towels in Green, Chambray Blue, and grey. These towels have been stuck in “processing” or “in transit” status since Nov. 19. I am concerned as these items are crucial for a shelter to provide bedding and bath essentials for teens at a Christmas party on Dec 12. Although these towels were charged to my credit card on Nov. 19, they have not been delivered. Could you please arrange for a reshipment of these items promptly?

I had a terrible experience with Roses Medical Spa after purchasing a Groupon (Order no. [redacted]) for 3 services. During my Brazilian service, I was informed that the spa changed ownership. The new owner wanted me to pay again despite my previous Groupon purchase. He was rude and unprofessional, pressuring me to pay on the spot. I felt misled and uncomfortable throughout the experience. The owner should have addressed the ownership change upfront, rather than springing it on me during my appointment. Despite his insistence, I refused to pay twice and insisted on resolving the matter with Groupon. I no longer wish to return to Roses Medical Spa due to the poor treatment I received. I am seeking a refund for the remaining 2 visits I paid for or Groupon credits as an alternative. Your assistance in this matter would be greatly appreciated as I want to avoid dealing with that unpleasant individual again.

Order #: [redacted] I received my Meal Prep Stainless Mixing Bowls Set today, but the package seemed to have been opened with the 'Groupon' tape on the box torn. What I ordered should have been 5 bowls with their lids, but I only received 4 bowls and 5 lids, missing the smallest bowl. I tried to contact customer support through my Groupon account, but there was no option to chat. The online chat was unavailable due to high wait times, and calling the customer service line didn't provide a solution. I logged back in this morning, and the situation remains the same. I want either the missing bowl sent to me or an exchange for the full set without any extra charges. Please contact me via email or phone for a resolution. Thank you, Marni L. [redacted] [redacted]

I have a Groupon order that was sent via FedEx but delivered by USPS on 11/27. However, I did not receive it. I checked the tracking information on Groupon and spoke with FedEx customer support online. They informed me that the shipper used FedEx SmartPost® service, which utilizes USPS for final delivery. They suggested checking with my postal carrier. Fedex SmartPost I was advised that only the shipper can file a claim for a FedEx SmartPost shipment. The claim cannot be submitted online, and I need to contact the shipper with my claim information. I tried reaching out to Groupon for help through various channels, but was unsuccessful in speaking to a person. I am seeking assistance in resolving this issue.

I recently bought a Groupon for laser hair removal from Bello Corpo. Initially, they honored the Groupon, and I had no issues redeeming it. Later on, I purchased another deal from them through Groupon assuming there was no limit as it was not specified. Despite a representative initially assuring me it wouldn't be a problem, when I tried to use the second voucher, I was informed they only accept one per customer, even if it's a gift. I spent nearly $[redacted] on this deal and have been attempting to discuss this with them, but they are unwilling to accept the second coupon. I feel this is unfair, especially since the limitation wasn't clearly stated in the Groupon fine print. I am seeking a refund for the second purchase since I am unable to utilize the services.

I bought 5 Groupons on Nov 8 (order # [redacted]) for Six Flags Over Texas Holiday in the Park. I intended to use them on my family's trip to San Antonio. Unfortunately, we were informed upon arrival that the Groupons were only valid in Dallas, not in San Antonio as I had assumed. We ended up purchasing season passes to avoid disappointment for our children, costing us nearly $[redacted]. I contacted Groupon's instant chat for help, and a representative promised to escalate the issue to a manager, but I have not received any follow-up. Please assist me with this matter.

I purchased three personalized Christmas stockings on Groupon from a company called Qualtry. I have followed all the instructions provided to redeem my order, but I am encountering an issue. I successfully found the voucher and copied the redemption code. I visited the link for online redemption and selected the items, but I am unable to personalize all three stockings with different names. The website only allows me to enter one name and does not reflect the changes when I try to update the quantity. As a result, I cannot proceed with the correct order, and the price increases from $14 to $89 at checkout.

I recently experienced delivery issues with several of my orders. I had mistakenly not changed my default address in the app as it was the last location used for delivery, which led to the items being sent to Florida instead of my current address in Illinois. Upon noticing the error within 5 minutes, I promptly updated my address in the system. While my "My Groupons" section reflected the correct address, the app shows all items as delivered even though I have not received any of them. It seems that the address update did not fully process, as the outdated address is still visible in the "Customer Support" section. This discrepancy has resulted in 6 missing orders.

I bought a sofa-style orthopedic dog bed mattress on 10-23-18. It was meant to be delivered by FED-EX but was passed to USPS. The USPS app showed it as delivered on 11-1-18, but it was not received. After informing the mailman, he confessed to delivering it to the incorrect address and hasn't been able to retrieve it. I've tried to resolve this with USPS but without success. The post office suggested contacting Groupon to assist with locating the lost item. The post office's lost item process is complex. Could someone help me retrieve my dog bed? Thank you.

I purchased 4 shirts with different colors and designs from the same seller, but I was charged for shipping separately for each one. Although the shirts were advertised for $9.99 each, I ended up paying $15.13 per shirt. I tried to cancel my order, but I could only find the option to return the items. Even after selecting to return the order, the items are still being shipped to me. I do not want to pay $15.13 for each shirt. I am requesting a refund for all charges, including shipping and tax, or to waive the shipping fees since my total purchase exceeds the free shipping threshold. Anything other than these options is unacceptable and appears dishonest and unfair.

I have been experiencing a recurring issue where I receive duplicate items in my orders from your company and get charged for both when I should only be charged for one. This has been happening frequently over the past few months, with the most recent incident being today when I received an extra Aqua Flosser. I kindly request that you only send me one of each product I order and review my account for any double charges or shipments. I appreciate your products but not the inconvenience of receiving duplicates. Your prompt attention to this matter is highly appreciated, and I am eager to hear back from you soon. Thank you.

I have written a full explanation twice already and each time I click "continue," everything disappears. I am wondering if you have received them somehow. If not, I will need to rewrite everything. I am very disappointed with this situation. If I had known that Groupon lacked customer service, I would not have used the site. I am currently dealing with a significant issue and I am unsure how to resolve it. The most recent purchase I made on Groupon was a round makeup bag, which I did receive. However, my husband noticed multiple unauthorized transactions on our bank account yesterday. I need these transactions stopped and refunded immediately. Upon reviewing my purchase history, I noticed several items listed that I never received. While I did receive one bag of Himalayan dog bones, I believed I ordered them from "Chewy." I have not made any other purchases or received any other items from Groupon. I urgently need assistance with this matter.

My name is Monica Ellis, and I am a former Groupon customer. I bought a local service from Bella Rosa Esthetics on August 14, [redacted], but did not receive it. I tried to contact the merchant multiple times but received no response. I even visited the location during office hours, but the merchant was not there. I requested a refund following Groupon's policy, but was unsuccessful. I disputed the charge with my bank, but they denied it stating Groupon claimed the service was redeemed, despite Groupon confirming it was unredeemed. Due to this bad experience, I have closed my Chase accounts and stopped using Groupon. I urge someone to address my refund concern promptly before I report this to the Consumer Financial Protection Bureau. Such business practices are unacceptable, and I am disappointed after recommending Groupon to friends and family.

Dear Alexander, I apologize that you are unable to secure an earlier appointment. When the merchant's calendar is full, they may schedule your appointment for a date after the deal's expiration, but they will still honor the full promotional value of your Groupon if you book before the expiration date. Some merchants may also offer a waiting list as an alternative. While their schedule has become busy since the deal's feature, rest assured they are working diligently to accommodate all customers looking to redeem their Groupons. We typically set redemption periods for our deals to allow for several months of redeeming time. However, we cannot guarantee immediate appointments due to the high demand for services with our merchants. If you no longer wish to schedule an appointment for yourself, you have the option to gift your Groupon to a friend or family member, unless specified in the Fine Print. We appreciate your patience and understanding. Feel free to reach out if you need any further assistance. Thank you, Kiran K. Groupon Customer Support

I am dealing with an issue that seems to be beyond what the FAQ, subroutine, or web page process can handle. I tried using your customer support page with the "Help Wizard" and "FAQ" tabs but encountered unresponsiveness. On November 26th, we ordered two shoulder heating pads but received someone else's order yesterday, a single XXL heating pad with their name and address on the invoice. I suspect a mix-up with the shipping label. I aim to receive the correct pads we ordered, willing to return the incorrect one at the merchant's or Groupon's expense. However, the website's item exchange process wants to charge me an extra $4.00 due to the original price change since November 26th. This error is the merchant's, and I expect to receive our intended items hassle-free, especially since they were meant as holiday gifts. I am dissatisfied with the Groupon resolution process. Automated websites are useful if they have reliable alternatives for seeking support. It was challenging to locate the support email address on the site, and my email to Groupon received an automated response that they do not accept incoming emails anymore.

Hello, We recently received an unwarranted negative review on Yelp from a customer who claims to have bought a Groupon voucher for services at our salon, Gotham Glow in NYC. However, we have never partnered with Groupon. The customer, Margaret F., seems to have mistaken us for another business. We are in urgent need of a written confirmation stating that we have not collaborated with Groupon, so we can address this issue with Yelp. Margaret F.'s email is [redacted] It's crucial to rectify this situation promptly as potential clients might be misinformed by her review. We also seek clarification on the business she actually purchased the Groupon from to inform her accordingly. Thank you, Marie

I received the incorrect merchandise and followed the instructions of an online chat representative to return it over two weeks ago. I have yet to receive the correct items. I have been unable to reach Groupon via phone or online chat to inquire about receiving the right merchandise. I have returned the wrong items, paid for my order, but have not received anything. I am frustrated by the lack of communication from Groupon and wonder if they are a reliable company. How can I resolve this issue? Order #: [redacted] Deal: gg-cm-ncaa-gift-tag-ornaments Line Item UUID: 58a195d6-e63c-11e8-a50c-[redacted]ba Country Code: US Purchase Date: November 11, [redacted] Date of Incorrect Shipment: November 17, [redacted]

I ordered the Atari 9 Flashback console on Black Friday, and it was set to arrive on Dec 5. Another order for the same console was made by mistake on Nov 25, but it can't be returned. Now I've noticed both orders are delayed until Dec 11, and my order was changed without my permission to two different consoles. I am seeking assistance through live chat or a direct contact number as I also have a return issue with a cell phone charger that doesn't fit my phone. I hope to resolve these matters promptly. Thank you, a loyal customer.

I purchased a jacket from Groupon on 18/11/[redacted] with the promise of delivery within 5-7 days. However, it is now the 6th of December and I have yet to receive it. I am extremely disappointed in Groupon's inability to fulfill orders promptly. My order number is [redacted]37. This experience has been embarrassing as the jacket was meant to be a birthday gift. I will be pursuing compensation for this issue as I believe I have rights as a consumer. Despite contacting Groupon multiple times, the jacket has still not arrived as promised. This situation is completely unacceptable, and I will be escalating it further. Groupon's lack of professionalism and constant delays are frustrating, and I will not tolerate it any longer. The continuous excuses and delays they provide are unreasonable, and I am determined to resolve this matter.