I purchased a $** Groupon from Wine Insiders and have not been able to redeem it so I t...

GetHuman1679704's customer service issue with Groupon from December 2018

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The issue in GetHuman1679704's own words
I purchased a $** Groupon from Wine Insiders and have not been able to redeem it so I tried to cancel the order thru Groupon immediately (within the **hr window) and Groupon did not respond (said they have customer support issues). So I continued to try to complete the order with the vendor but they wouldn't accept me as a new customer, said I already had an account, but after repeated attempts they wouldn't supply me with a "forget password" code either and finally said my redemption code had been redeemed. I have had no luck getting you or the vendor on the phone to resolve this order with a live person, and I cannot get anywhere trying to do this on line. At this point, I just want a full refund and be done with this company. I have no faith in the wine insiders company and do not want their product as they give me no method for contacting a live person to get help with this order.
GetHuman1679704 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1679704
Dec 3rd, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
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Timeline
GetHuman1679704 started working on this issue
Dec 3rd, 2018 4:15pm