I ordered a bracelet from Groupon on November **th. The order number is...
GetHuman1674998's customer service issue with Groupon from December 2018
Help with my Groupon issue
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GetHuman1674998's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1674998 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1674998 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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The issue in GetHuman1674998's own words
I ordered a bracelet from Groupon on November **th. The order number is **************. The Fed Ex tracking number is ********************. Today is December *, I just got off the phone with Fed Ex, and was informed they have created a shipping label, however they have not received the package yet. I do not want a refund, I want the bracelet shipped ASAP. Please contact me as soon as possible via phone ***-***-****, or by email. I want this issue resolved immediately. This was a gift for my mother’s birthday, her birthday is now * days away and I cannot express how important it is to receive it on time. I was under the impression that it would take ** days from the day I ordered (Nov. **, ****) to receive my package, yet Fed Ex has not yet received the package as of today. This is an issue on Groupons end. I have ordered many times from Groupon and never had an issue, however this time I am highly irritated with the lack of customer support as well as not having received my package.
GetHuman1674998 did not yet indicate what Groupon should do to make this right.
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