I received this this AM: Sun ********** *:** AM:**“Deck the Deals Sale Ends Tonight*Us...

GetHuman-susancrw's customer service issue with Groupon from November 2018

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The issue in GetHuman-susancrw's own words
I received this this AM: Sun ********** *:** AM:**“Deck the Deals Sale Ends Tonight*Use code DECK for an EXTRA **% OFF. Ends tonight.”**I was on phone for an HOUR in a chat yesterday explaining to the attendant DECK would not apply to the number of items I was trying to order. **The attendant said she could not find DECK so she would apply this discount manually-- but only took of **% on order November **, **** is *****-******-******. She also said she would place an order for the other items in my cart but did not—even though SHE CONFIRMED THAT SHE HAD PLACED THE ORDER!**I am writing today for the additional **% on above-noted order and to advise I expect to be able to return any duplicates I receive --shipping free-- if the order the chat attendant said she had ordered (neither show up in my Groupons nor on my credit card).
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Customer service issue
Reported by GetHuman-susancrw
Nov 25th, 2018 - 10 mons ago
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GetHuman-susancrw started working on this issue
Nov 25th, 2018 12:55pm