Groupon Customer Service Issues

I experienced technical difficulties while trying to make a purchase during the sale. The server was busy, and I received a [redacted] error multiple times since yesterday. Despite my efforts, I wasn't able to buy it at the sale price. My son eventually bought it for me at a higher price of $[redacted]. When I tried to log on, I couldn't, so he had to make the purchase. I'm frustrated about this situation. I tried connecting via chat, but the conversations were cut off twice. The price increase from $75 to $[redacted] is disappointing, considering yesterday's lower price and free shipping. I managed to access Groupon an hour ago after struggling. I attempted to email yesterday through a different platform, unsure if it went through. I urge you to address this matter promptly as I'm considering reporting this to the Better Business Bureau. I'm displeased about having to pay double the initial price.

I ordered two items for Christmas: 1. Aduro Grip-Clip Universal Rearview Mirror Phone Mount, Order #[redacted]. 2. UComfy Neck & Shoulder Heat Wrap, Order #[redacted]. According to the tracking information, both items were delivered by USPS. Item #1 was delivered on November 17, and item #2 was delivered on November 15. However, I have not received either of them. I contacted the local post office, Four Peaks Post Office, and they are looking into it. They mentioned filing a claim for a refund, but I would prefer to receive the items. Should I reorder and be charged again? Waiting for the claim resolution might take too long.

I, Mavis Lauofo, used my USAA Visa card ending in [redacted] for purchases with Groupon from November 19th to the present. Although I expected to be charged $[redacted].87 for 13 items, I noticed additional charges on my card. There were charges of $10.79, $21.59, $12.94, among others, that I did not recognize or approve. The total Groupon charges on my card amount to $[redacted].55 as of November 25th. I seek clarification on the purchases made from November 19th as my total should have been $[redacted].87 for 13 items. I am concerned about the overcharge and have removed my card from my account to avoid further unauthorized charges. I kindly request a breakdown of my purchases to address this issue promptly. Sincerely, Mavis Lauofo

I purchased two Tandem skydiving jumps from "Skydive Chicago-Milwaukee," one for myself and one as a gift. However, the website on Groupon was not functioning properly. After contacting their provided number, I was directed to another website for registration. I completed the sign-up process, expecting a response within 48 hours, but I never received any communication. Following up a week later, I was informed that they were no longer offering jumps and suggested trying again the following year. I am frustrated that no one informed me of this change before I signed up. Additionally, my Groupon was marked as redeemed on 11/20, even though I have not used the jumps. This miscommunication and lack of customer service have left me disappointed. I am seeking an explanation for these issues and a refund as I am now left without valid vouchers for future use.

I made a purchase on March 15, [redacted], with order number 1[redacted]95-[redacted]. I attempted to use a voucher code, but was informed at payment that the store no longer accepts Groupon. Consequently, I paid the entire bill and couldn't use my remaining balance. I now seek a full refund for the amount paid. I encountered difficulty reaching your customer service as the website provided limited information; the "Support" link only led to FAQs. Even after sending an email, I received no response, which was frustrating. I hope to receive a prompt reply regarding my refund request. Thank you for your assistance. Pravin Turakhia

Subject: Assistance Needed with Whale Watching Voucher for 4 People Hello, I am reaching out for help regarding an issue with a purchased voucher for whale watching for four people. I have been experiencing difficulties with the online customer query form as well as my emails bouncing back when I attempted to contact the vendor. Unfortunately, the vendor had to cancel our booking twice, once due to weather conditions and the second time due to a large group cancelling. Despite our efforts, we were unable to utilize the voucher for the whale watching trip, causing disappointment for our visiting family from the UK. I kindly request your assistance in arranging a refund for the voucher, as we feel it is unfair to be financially impacted by circumstances beyond our control. Thank you. Penny B.

Hello Groupon Customer Service, I am Madiu-Aziz L. I accidentally placed an order last night while browsing on your website. I was adding items to my cart for future purchase but inadvertently hit the order button. I would like to cancel the entire order to prevent any need for returns. I noticed the items are set to ship on December 5, [redacted]. I appreciate your help in cancelling the orders placed on November 25, [redacted]. Thank you for your understanding.

On Saturday night, I encountered an issue with my Groupon order. Despite reordering to fix an address error, the confirmation email still showed the wrong address. I urgently need assistance to resolve this as the order is set to ship this morning. Is there any way to update the shipping address to ensure it goes to the correct one this time? Thank you for your help. -Worried and Frustrated

This situation occurred on Saturday night, and I urgently need a resolution this morning. After placing an order on the Groupon app, I received a confirmation email stating it was going to the wrong address. Unfortunately, I was unable to update it, lost my credit, canceled the order, and reordered to ensure the correct address was entered. Despite confirming that the order was going to the right address, the subsequent email indicated it was still heading to the old address. The shipping has not occurred yet, so I am hoping for help in changing the shipping address to the new one. Thank you, B. R. Billing/ (needed) shipping address: [redacted] E Rose Dr, Midwest City, OK [redacted] Email on account: [redacted]

I am facing issues with the company I purchased a voucher from. They lack professionalism and have incorrect availability. Despite multiple attempts to reach them, I have not received any assistance or callbacks. I encountered difficulties accessing the website to contact customer service. I am a college student preparing for finals and I am disappointed with the lack of help received. I would appreciate a Groupon credit for my massage purchase so I can patronize a different establishment. Please assist me in obtaining the credit as soon as possible as I cannot afford to lose the hard-earned money I spent on these massages for my mental preparation. Thank you for your help in resolving this matter promptly.

I am distressed about my recent experience with Groupon. I purchased tickets for my daughter's 5th birthday to Peppa Pig Live in Rosemont, IL, but encountered issues with my mobile tickets not scanning at the venue. Unfortunately, I was unable to reach a live person for assistance as customer service is now automated, and the live chat option was only accessible through a desktop computer. At Game Works, the voucher also wouldn't scan, leading the manager to manually mark it as redeemed. I am requesting a refund for the tickets, as it was disappointing to drive all the way for a birthday celebration only to face these challenges. I have messaged Groupon on Facebook with no response and have also faced difficulties accessing my account due to site errors. I urge someone to reach out to me promptly regarding this matter. Thank you.

Hello, I am very disappointed with the recent experience I had with my Peppa Pig Live tickets purchased through Groupon. Upon arrival at the event in Rosemont, IL for my daughter's 5th birthday, the mobile tickets I bought wouldn't scan through the Groupon app. I tried to contact customer service with no luck, encountering only automated responses. Even the live chat was only accessible on a desktop, which made it challenging to resolve the issue. At Game Works, the voucher also failed to scan, and the manager had to manually redeem it on my phone. I am requesting a refund for the tickets as this experience was extremely upsetting, especially for my daughter. Please contact me promptly to address this matter. Additionally, I am facing difficulties accessing my Groupon account due to technical errors on your website. My Groupon account is linked to [redacted] and my phone number is [redacted]. I would appreciate receiving legitimate tickets for the Milwaukee event or a refund. Thank you.

I recently signed up for the first time, hoping to avail of a discount on Truck Rental. I was assured that providing my Debit Card number would not result in any charges unless I authorized a purchase, which I did not. However, upon checking my account, I discovered that you have debited my Checking Account twice, totaling $13.60 each time. I have already informed my bank about these unauthorized charges as it seems impossible to reach a real person at your company for assistance. I request confirmation that you have received this email and have promptly reversed the charges on my account. Failure to do so may result in legal action. Thank you, CJH

I need assistance with refunding two orders with Beauty-U. Last week, I scheduled an appointment with Angela for upper and lower eyeliner on Friday, Nov 30 at 9:30 am, which cost $[redacted]. Today, I informed Angela that I also purchased a $66 deal for 6 sessions of 15-minute electrolysis. She seemed upset at the price and mentioned her expenses. She expressed frustration with Groupon for continuing the promotion. When I asked if the electrolysis session could be added to Friday's appointment, she said she would need to check her schedule. I feel disheartened by the situation and believe Angela's grievances are directed towards Groupon, not me. I find her unprofessional behavior and lack of appreciation for my business off-putting. I am requesting an immediate refund of $[redacted] and $66 from Groupon. Thank you.

Hello, my name is Charnissa Crawford. I am extremely upset. I purchased tickets for my daughter's 5th birthday to see Peppa Pig live in Rosemont, IL. Unfortunately, the mobile tickets I bought would not scan through my Groupon app upon arrival. I tried numerous times to reach out to customer service, but now it seems to be all automated, which is very poor customer service. When I attempted to use live chat, it was only accessible on a desktop computer, making it difficult in emergencies. Additionally, at GameWorks, the voucher also would not scan, and after several attempts, the manager manually redeemed it on my phone. I am requesting a refund for the tickets. It is frustrating that tickets sold through a third party were not verified as legitimate. My daughter was devastated by this experience, and I have had issues with Groupon in the past. I have tried contacting through Facebook with no response. My Groupon account is under [redacted], and my phone number is [redacted]. I would like a refund or tickets to the Milwaukee show on Nov 28th, or I will have to contact my bank if this matter is not resolved promptly. Thank you.

I bought a Full Synthetic Oil Change Groupon from Valvoline Instant Oil Change. I redeemed it yesterday afternoon. I paid $49.50 for the Groupon, providing me with a discount for one Full Synthetic Oil Change (normally $89.99). When I arrived and showed the voucher (both printed and on the Groupon app), the staff seemed confused about how to process it and what it covered. After a few minutes, the management understood how to input the voucher but insisted it only covered the $49.50 paid for the Groupon, not the full oil change. Despite my explanations, they stuck to this decision, claiming I needed to contact Groupon for a resolution. I am seeking a refund for the Groupon price, as I couldn't use it as intended. The merchant's misunderstanding led to me getting credit for the Groupon amount only, even though I redeemed it promptly. I have a receipt with the charges and discounts, available for sharing. Thank you, and I anticipate a prompt resolution.

Hello, I am Charnissa Crawford. I am extremely upset about my recent experience with purchasing tickets for my daughter's 5th birthday to Peppa Pig Live in Rosemont, IL. The mobile tickets I bought did not scan via the Groupon app upon arrival at the event. I have tried to reach out to customer service multiple times but have only encountered automated responses instead of speaking to a live person. Furthermore, the live chat function is only accessible through a desktop computer, which is inconvenient in emergencies. Additionally, I faced an issue at Game Works where a voucher would not scan, and the manager had to manually mark it as redeemed on my phone. This situation left me needing a refund as the tickets were not working. It is disappointing that Groupon sells tickets through a third party without verifying their legitimacy, causing such distress during what was meant to be a special birthday weekend for my daughter. I have tried reaching out on Facebook without any response. Please contact me promptly regarding this matter. Thank you. Best regards, Charnissa Crawford

I purchased a Groupon for a hair treatment priced at $66. I went in to get my roots darkened and my blonde made more ashy. Unfortunately, after the treatment, I noticed a stark line separating the dark and light tones on the top of my head, instead of a gradual fade. Additionally, the blonde turned out more yellowy-orange than intended. I was too uncomfortable to express my dissatisfaction at the salon, but I was really unhappy with the results. I had to rush to the store to buy a toner to try and fix it myself. Now, my hair looks worse than before. I am seeking a resolution for this as I paid for a balayage that did not meet my expectations, spent an additional $30 on products, and had to invest 3 more hours of my time. This whole situation caused me a lot of stress, especially since I had a birthday party the next day. I would like to request a refund. Thank you.

On November 15, I attempted to purchase a specific set of luggage for my son via Groupon for his birthday. Despite encountering issues with my credit card during the order process, I believed the transaction was unsuccessful as it did not reflect on my credit card statement. Surprisingly, on November 23, [redacted], I discovered several charges from Groupon totaling $[redacted].79 on my statement. To my dismay, my son had already received the items he wanted, including extra luggage that I mistakenly tried to order. To resolve this matter, I kindly request Groupon to credit my account for the erroneous charges of $29.99 (x3) and $[redacted].82 upon returning the items and provide guidance on the return process. Furthermore, I am seeking assistance to cancel my Groupon account to avoid future issues with online orders. Any help with these requests would be greatly appreciated.

I bought a Groupon in August for a private jet ride for two over Chicago. I spoke with Moe to schedule for November 24th at 4pm in Wheeling, IL. On the day, Moe was missing, and the location was not an airport but a school. The school staff confirmed Moe wasn't associated with them, and he arrived late in a grey Jeep. He lacked proper pilot evidence, appeared intoxicated, and the small plane wasn’t a jet as advertised. The school recommended against flying with him due to safety concerns and unknown identity. Moe insisted we review Groupon before the flight, which we declined. Despite calling him four times with no response and waiting for 30 minutes past the appointment time, he directed me to seek a refund from Groupon. I paid $[redacted], seeking a refund as the experience was misleading, unsafe, and likely a scam. He shouldn't defraud others via Groupon in the future.