I followed your directions exactly. All my gift cards are missing (Maybe another name f...

GetHuman-eigram's customer service issue with Groupon from November 2018

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The issue in GetHuman-eigram's own words
I followed your directions exactly. All my gift cards are missing (Maybe another name for them now). I used to be able to log in and use my pre purchased e-cards to buy anything on their site. Now I can not even find them. I was on chat for awhile but the person did not understand what is missing. Finally the person closed CHAT. I was not rude, I even said, "I really appreciate your help." I am older so it does take me longer to type*respond and I did explain that. I received an email from that person (Please forgive me, the name did not readily disclose the gender (He*She). I do not mean to sound disrespectful, I just do not know if it was a man or woman. It is really not important, just explaining. The person was businesslike and sympathetic, but unable to help me find the missing vouchers. They were easily found before the site was redesigned. I really wish to use my vouchers as it is a considerable amount of money I spent. Not on services, but on discount vouchers. Please refer me to someone who will know how to solve this problem. Thank you, Margret Lassich
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Groupon

Customer service issue
Reported by GetHuman-eigram
Nov 24th, 2018 - 10 mons ago
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Timeline
GetHuman-eigram started working on this issue
Nov 24th, 2018 8:22pm
GetHuman-eigram indicated the issue is not fixed yet.
Nov 26th, 2018 4:25am