I purchased a groupon for a **-minute Couples massage with Aromatherapy and hot towels...

GetHuman1587990's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman1587990's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1587990 will want to follow the link below to head to their help center. We will check on GetHuman1587990 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1587990's own words
I purchased a groupon for a **-minute Couples massage with Aromatherapy and hot towels on Oct. **, ****. An appointment was scheduled for Nov. **, **** at **:** am with Ms. Quinn, located at ***** S. Kedzie, Hazel Crest, Illinois. Upon arrival at the location for my **-minute couples massage, there was not information on the building directory where the office was located. * We had to ask other workers in the building where the office was located, and once we found the location, the staff did not have my name in their system and the Ms. Quinn was not available to verify my scheduled appt. At this time, my husband and I are very frustrated and disappointed and I cancelled the services. I have no interest in returning to this office for massage services in the future. Therefore, I am asking that this voucher be cancelled immediately, and requesting a refund of $**.**. The voucher number is ********.**Please contact me at ***-***-****.**Thank you for your assistance.**Shirley Gardner
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Groupon

Customer service issue
Reported by GetHuman1587990
Nov 19th, 2018 - 4 mons ago
I have an issue with Groupon too
Not resolved
Seen by 5 customers so far
Similar issue to 88748 others
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Timeline
GetHuman1587990 started working on this issue
Nov 19th, 2018 4:49pm
GetHuman1587990 shared this issue with your circles on Google+
Nov 19th, 2018 4:50pm