I have an order from Groupon that says it was sent via FedEx, arrived by USPS *****. I...

GetHuman1695410's customer service issue with Groupon from December 2018

Help with my Groupon issue
The issue in GetHuman1695410's own words
I have an order from Groupon that says it was sent via FedEx, arrived by USPS *****. I did not receive it. I got the tracking info off groupon and went on fedex live support, although it was not a human. I went through all the steps and was told the following:**The shipper of your package selected FedEx SmartPost* as the service type for your package. FedEx SmartPost uses the U.S. Postal Service to make the final delivery.**The package should have been left where your packages are normally delivered by your postal carrier.**Smart Post*The tracking number that you entered is for a FedEx Smart Post shipment. Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online. Please contact the shipper with your claim information.**Since fedex said the shipper had to file the claim, I went back on groupon and tried a million help options and got no help. Could not get through to a person. Please help
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Groupon

Customer service issue
Reported by GetHuman1695410
Dec 5th, 2018 - 2 mons ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 106814 others
0 customers following this
Items needed
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Timeline
GetHuman1695410 started working on this issue
Dec 5th, 2018 4:06pm
GetHuman1695410 indicated the issue is not fixed yet.
Dec 5th, 2018 4:07pm