Good morning. I purchased a Groupon for a touch massage services in the amount of...
GetHuman-meetthes's customer service issue with Groupon from October 2018
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-meetthes will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-meetthes can let us know if they help or not.
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Before contacting them, items GetHuman-meetthes may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-meetthes's own words
Good morning. I purchased a Groupon for a touch massage services in the amount of $**. For the last * *** months I have been trying to contact them via telephone regarding scheduling the service. No one answered the phone, and when I showed up on site to try to speak to someone to make an appointment the door was always locked or nobody answered. My Groupon for this service just expired on October **, ****. And I would like to be refunded my money as I was just informed this morning on Instagram direct message from one of the employees after emailing her that the service no longer does business with Groupon and will not accept Groupon’s despite their advertisements and my purchase on groupon’s website. This by far is unprofessional and I would like to receive my $** back.
GetHuman-meetthes did not yet indicate what Groupon should do to make this right.
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