I have been trying to contact the ZZZDen for weeks to make an appointment and finally g...

GetHuman-wwwruth's customer service issue with Groupon from October 2018

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-wwwruth's own words
I have been trying to contact the ZZZDen for weeks to make an appointment and finally got in contact with the owner through Facebook messenger after several calls that were unanswered and unreturned. She was very rude and pressured me to make an appointment that would work for her and not for me. When we finally reached an agreement on a date she confirmed my appointment. The appointment was for Thursday, October ** at *:** PM. On the day of the appointment I got a text message reminder saying that my appointment was coming up soon on Friday, October ** at *:** PM. After attempting to call the owner several times with no answer I showed up for the agreed-upon time for Thursday, October ** at *:** PM to find the business closed with no one available. After attempting to reach the owner several times to resolve this issue I would like to request a refund. I am extremely disappointed with this business and the owner.

GetHuman-wwwruth did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman-wwwruth
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 68060 others
0 customers following this

Timeline

GetHuman-wwwruth started working on this issue
Oct 11th, 2018 5:18pm

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