Groupon Customer FAQ

If your voucher is not appearing in your account, try refreshing the page or logging out and then logging back in. Ensure you are using the email address associated with the purchase. If the voucher still does not appear, it may be a processing issue. Please check your email for the confirmation of your purchase as well; the voucher may be included there.

Typically, Groupon does not allow exchanges for different services once a purchase is made. If the voucher is valid and within the terms of use, you may be able to purchase a new service while keeping the original as a gift. Check the voucher details for any specific terms regarding exchanges or refunds.

You can print your Groupon voucher at any time before you use it. There's no requirement to print it on the day of use, so feel free to print it a few days in advance. Just ensure that the voucher is valid and that you have it ready for presentation when you redeem it.

Refunds for tickets typically depend on the specific terms and conditions associated with the purchase. It's best to check the refund policy of the New York Aquarium and Groupon regarding ticket purchases. Usually, refunds may only be issued if requested within a certain time frame or under specific conditions.

If you purchased a Groupon coupon but did not receive the code and the payment was processed, you can request a refund through the Groupon platform. Visit the "My Groupons" section in your account, locate the purchase, and follow the steps for requesting a refund. If the situation isn't resolved, utilizing the refund options available in your account will be beneficial.