I have just visited the acute salon. Totally unprofessional. Very difficult to find the...

GetHuman-alyllew's customer service issue with Groupon from August 2018

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The issue in GetHuman-alyllew's own words
I have just visited the acute salon. Totally unprofessional. Very difficult to find the premises. When entered into the premises there was no one to greet me. Just an empty room with sun beds in. A young girl came out and said she was with a customer in the back room and there was no one to see us for a patch test, I told her I had booked online and had rang a mobile number. She said she had not been able to answer her mobile. Did not know about my appointments (for me and my daughter ) and I would have to re schedule. Furthermore she said there would be a long wait when we have our treatments as she was the only one there. There was no certification regarding any beauty therapy regulations and no public liability insurance displayed. The room was empty on the walls with broken sun beds and liquids opened behind them. I feel this salon a liability to customers and I would not want my daughter and I having eyelash treatments by an unscrupulous company. I therefore request a full refund as soon as possible. *Many thanks *Mrs Llewellyn
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Customer service issue
Reported by GetHuman-alyllew
Aug 10th, 2018 - 8 mons ago
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GetHuman-alyllew started working on this issue
Aug 10th, 2018 12:06pm