I was trying to cancel an order for venue tickets because they did not supply any secti...
GetHuman-dvmbsrah's customer service issue with Groupon from August 2018
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Help with my Groupon issue
GetHuman-dvmbsrah's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dvmbsrah will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dvmbsrah can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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The issue in GetHuman-dvmbsrah's own words
I was trying to chat and resolve this issue but the chat person logged off while I was typing a long response and now groupon has me blocked so I cannot initiate another chat. ... I was trying to cancel an order for venue tickets because they did not supply any section or seats on the groupon receipt. I am handicapped and cannot get to upper nosebleed sections. While chatting with groupon ********* I was typing a long response and the chat person signed off. Now they have me blocked so I cannot initiate another chat session. I am Pi*****!! I am going to have to dispute this with my credit card company if they won't fix this. They did tell me to contact the merchant to see if they would do anything to help me.
GetHuman-dvmbsrah did not yet indicate what Groupon should do to make this right.
Groupon told me I must contact the merchant to cancel the tickets. i called Ticketmaster, who is listed on groupon as the merchant, and I find out that these tickets were purchased by Groupon to sell on their site. NOT being sold by a real merchant. I re-read the fine print and apparently the price of the tickets can change by the time you go to the venue to use your groupon. WHO DOES THAT??????? WHAT A SCAM!!! **UPDATE: NOT FIXED AUG Eleventh *****UPDATE AUG THIRTEEN, STILL NOT FIXED!!!!
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