I was trying to cancel an order for venue tickets because they did not supply any secti...

GetHuman-dvmbsrah's customer service issue with Groupon from August 2018

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The issue in GetHuman-dvmbsrah's own words
I was trying to chat and resolve this issue but the chat person logged off while I was typing a long response and now groupon has me blocked so I cannot initiate another chat. ... I was trying to cancel an order for venue tickets because they did not supply any section or seats on the groupon receipt. I am handicapped and cannot get to upper nosebleed sections. While chatting with groupon ********* I was typing a long response and the chat person signed off. Now they have me blocked so I cannot initiate another chat session. I am Pi*****!! I am going to have to dispute this with my credit card company if they won't fix this. They did tell me to contact the merchant to see if they would do anything to help me.
GetHuman-dvmbsrah did not yet indicate what Groupon should do to make this right.
Groupon told me I must contact the merchant to cancel the tickets. i called Ticketmaster, who is listed on groupon as the merchant, and I find out that these tickets were purchased by Groupon to sell on their site. NOT being sold by a real merchant. I re-read the fine print and apparently the price of the tickets can change by the time you go to the venue to use your groupon. WHO DOES THAT??????? WHAT A SCAM!!! **UPDATE: NOT FIXED AUG Eleventh *****UPDATE AUG THIRTEEN, STILL NOT FIXED!!!!
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Groupon

Customer service issue
Reported by GetHuman-dvmbsrah
Aug 9th, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 17 customers so far
Similar issue to 44226 others
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Timeline
GetHuman-dvmbsrah started working on this issue
Aug 9th, 2018 1:59pm
GetHuman-dvmbsrah indicated the issue is not fixed yet.
Aug 9th, 2018 2:02pm
GetHuman-dvmbsrah indicated the issue is not fixed yet.
Aug 9th, 2018 3:00pm
GetHuman-dvmbsrah indicated the issue is not fixed yet.
Aug 11th, 2018 10:06am
GetHuman-dvmbsrah indicated the issue is not fixed yet.
Aug 11th, 2018 10:07am
GetHuman-dvmbsrah indicated the issue is not fixed yet.
Aug 11th, 2018 10:09am
GetHuman-dvmbsrah indicated the issue is not fixed yet.
Aug 11th, 2018 10:10am
GetHuman-dvmbsrah indicated the issue is not fixed yet.
Aug 13th, 2018 3:36pm
GetHuman-dvmbsrah indicated the issue is not fixed yet.
Aug 13th, 2018 3:37pm