trying to cancel*refund * orders for gutter cleaning. Here is copy of what was receive...

GetHuman930843's customer service issue with Groupon from July 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman930843's own words
trying to cancel*refund * orders for gutter cleaning. Here is copy of what was received on $**.** order:** Write Your Reply Above ** **Chat Name: julia cardillo, Chat Ticket ID : *******************Hi there,**Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile.**Kind regards,**Kalesh*----*******************************************julia cardillo, Jul **, *:** AM CDT:*julia cardillo: want to cancel * orders for duct cleaning.*Kalesh P V: Thank you for contacting Customer Support. My name is Kalesh P V*Kalesh P V: Hello*julia cardillo: There are * orders one for $**.** and one for $** .**......tried to cancel but failed. I cannot use your website effectively and I am very uncomfortable not being aable to easily contact you. Julia Cardillo*Kalesh P V: Could you please wait a minute or two while I check this for you?*julia cardillo: sure*Kalesh P V: I see you're eligible for our current reward challenge. It's an opportunity to earn site credit for future Groupon purchases. Can I send you an email with more details after we resolve your issue? *julia cardillo: no I want refund back to Amex credit card*Kalesh P V: I can see only one active order under your account which is Residential Air Duct Cleaning with Dryer Duct Cleaning for $***julia cardillo: I received an email on $**.** Dryer Duct cleaning that it is waiting for me to complete sale. *Kalesh P V: Can you please forward the email to *****@***.com *Kalesh P V: So that I can check the email and come back to you via email? *Kalesh P V: Are we connected?*Need help? Click here**Help get this DONE NOW!!!!!!!
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Groupon

Customer service issue
Reported by GetHuman930843
Jul 31st, 2018 - 9 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
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Timeline
GetHuman930843 started working on this issue
Jul 31st, 2018 3:45pm