I am now VERY FRUSTRATED! Please have someone call me at ***-***-****.**I got the follo...
GetHuman923683's customer service issue with Groupon from July 2018
Help with my Groupon issue
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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman923683's own words
I am now VERY FRUSTRATED! Please have someone call me at ***-***-****.**I got the following email response back from Groupon that doesn't deal with the issue! Stating that "I think it would help to contact the business directly so they can assist". How is that possible since that is the issue I am dealing with. I already outlined in my previous email to Groupon that I have tried multiple times to contact the Island Hellerworks by phone and email to arrange for an appointment. I have not received any call backs or emails from Island Hellerworks. **At this point I am VERY FRUSTRATED and just want a refund of my purchase of the **-Minute Deep-Tissue Hellerwork Massage that will expire August **.***Pradeep S., Jul **, *:** AM CDT:**Hi Pauline,**I'm sorry for any inconvenience you've experienced here. We want to do everything we can to resolve this issue for you.**If you'd still like to redeem this deal, I think it would help to contact the business directly so they can assist. If you'd like, I'd be more than happy to reach out to the business on your behalf to get this straightened out.**If you've changed your mind about this deal altogether, you can Trade In for another deal. To do so, head to My Groupons, select your deal, and select "Trade In Now." Then just follow the on-screen instructions. If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase. If it costs more, you'll only pay the difference. You can start or restart the Trade In process until this voucher expires.**Please let me know if you'd like assistance using your voucher or have any questions about any of the options offered.**Thanks,**Pradeep S.*Groupon Customer Support******** the follow is my email to Island Hellworks. I have been very nice in my communications but I have not received a call or email response back ********Hi**I will try calling the phone number (*** ***-****) on the groupon again but may it will be easier for you to call me instead. My number is *** ***-****. Thanks!*Cheers*Pauline**-------- Forwarded Message --------*Subject: *scheduling appointment before August **th.*Date: *Thu, ** Jul **** **:**:** -*****From: *Pauline ******@***.com**To: ******@***.com***Hi**I have a groupon for an appointment for a ** Minute Deep Tissue *Hellerwork Massage. It expires on August **. I would like to scheduled *an appointment with you at your Quadra Street location. I am fairly *flexible on what day and time as long it's **am or later. What times do *you have available in the next few weeks? Thanks.**Cheers*Pauline
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