I reached out to Gael before the full value expired and was unable to reach anyone to b...

GetHuman-bayledoe's customer service issue with Groupon from July 2018

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-bayledoe's own words
I reached out to Gael before the full value expired and was unable to reach anyone to book an appointment. I was going through my Groupons recently and reached out to Gael again and their website is not active and an error message comes up when I call the * listed online and through Groupon. My understanding is that the amount paid can always be applied for future use. After a over a week of correspondence with Groupon customer service I was just given the same contact information already provided which I tried again to no avail. Finally I received an email today stating, "Catrin M, Jul **, *:** PM CDT:*Hi Bayle,**I’m sorry to hear you weren't able to use your Groupon. Unfortunately, we're unable to issue a refund in this situation because your voucher is expired.**Thanks for your understanding. Please let me know if I can help you with any other Groupons.**Regards,**Catrin M*Groupon Customer Support"**This is unbelievable. I included screenshots of the Yelp site for Gael where other people shared that they had been scammed by this sham company and now I'm being told this. I would be more than happy to forward the previous correspondence that supports all of this. I have tried repeatedly to use this Groupon and refuse to told that this is the resolution. Please help resolve this. *Thank you, *Bayle Doetch
GetHuman-bayledoe did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-bayledoe
Jul 26th, 2018 - 10 mons ago
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Timeline
GetHuman-bayledoe started working on this issue
Jul 26th, 2018 10:28pm