I bought a Groupon for my husband for the Naperville Center for Health and Wellness and...

GetHuman913606's customer service issue with Groupon from July 2018

Help with my Groupon issue
The issue in GetHuman913606's own words
I bought a Groupon for my husband for the Naperville Center for Health and Wellness and paid $**, **% off a Chiropractic Package in Jan, ****. It expired *** days after purchase. My husband called multiple times trying to find a time to come in that would work with his work schedule. He is a cement finisher and works long hours at times. They were very rigid with their scheduling, and he gave up. I pulled it up today and told him he should call and at least get a massage or something for the $**. He called and they told him that wasn't possible. He would have to have x-rays, meet with the doctor for an exam and an adjustment, before he could even schedule a message. That would be hundreds of dollars. He is already under the care of a different chiropractor, and he told them this. They refused to let him use his $** for anything other than toward the full chiropractic package we originally bought. Can I please have a credit for the $**? I am a good customer of Groupon, and I know the policy is that you can use the expired Groupon for the amount you paid for it. Thank you.
GetHuman913606 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman913606
Jul 24th, 2018 - 10 mons ago
I have an issue with Groupon too
Seen by 12 customers so far
Similar issue to 37914 others
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GetHuman913606 started working on this issue
Jul 24th, 2018 9:34pm
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Jul 24th, 2018 9:39pm
GetHuman913606 confirmed the issue is fixed. Hooray!
Jul 26th, 2018 6:27pm