Groupon Customer Service Issues

I bought a Groupon deal for real estate classes on April 19, [redacted]. However, the promo code provided doesn't work when trying to book the classes on their website. I've tried multiple times to reach out to the company without any success. Despite emailing for help, I have not received any responses. Even after speaking to the owner, Merrick Damon, and being instructed to contact Jessica, there has been no reply. His mother mentioned that either Jessica or Merrick would reach out, but that hasn't happened either. Today, Merrick claimed he wasn't aware of the promotion and needed to speak to Groupon. Now, he is disputing my payment and not responding to my refund request. Initially, I simply wanted to confirm my class schedule, but the poor customer service and lack of honoring the promotion has made me reconsider doing business with them. It's disappointing that a company providing real estate class prep can be so unprofessional. I am requesting a refund either through Groupon or by Groupon reaching out to the company.

I recently purchased a $99 Groupon by mistake and requested a refund immediately. Groupon mentioned the refund would take 10 days, and the online portal shows it has been processed. However, the money hasn't returned to my account yet. I urgently need the funds and would like to speak to a representative. My phone number is [redacted]. Please contact me swiftly before I need to escalate the issue with my bank.

I recently booked a voucher for Cristina Peluquería in Barcelona and unfortunately had a terrible experience. This is the first time I've encountered issues with Groupon. Upon arrival, I was not greeted and had to wait over 20 minutes without any acknowledgment. When I inquired about the wait time, I was informed that I would have to wait an additional hour because the stylist had other customers to attend to. Despite booking a week in advance and setting aside my afternoon for this appointment, I experienced over a 2-hour delay, which was very disappointing. The salon was not up to standard, appearing dirty and cramped compared to the website's pictures. I did not feel comfortable staying in such conditions. I am requesting a refund as I feel misled and dissatisfied with the service I received. I urge Groupon to investigate this establishment as other customers seem to share similar negative experiences, which could harm Groupon's reputation. Thank you for your attention to this matter.

1. I tried contacting Stix-n-tones three times to schedule an appointment, but received no response. The promotional offer I was interested in has now expired, and I would like a refund. I find this lack of response disrespectful and question if this is a scam. 2. I have been unable to access any Groupon offers as nothing happens when I click on "buy now" or the picture/title of the offer. Can anyone explain what is happening? 3. I encountered issues trying to send information through Groupon.com as it would not accept my email address. The message indicated they would not accept communication from me. After being a customer for 15 years, I am disappointed by this lack of acceptance and miss the personalized customer service provided over the phone.

I purchased a Groupon for Diamond Back Massage in Belleville, NJ, and I was surprised to learn there is an expiration date. After contacting them multiple times, I was informed that I must tip $20 before receiving the massage. This feels like false advertising, and I am looking for a credit on Groupon without additional charges. While I have no issue with tipping, being compelled to do so is unacceptable. The numerous negative reviews further support my experience. I will not return to this establishment and request a credit to my Groupon account. This practice goes against what Groupon stands for. My name is Mark S., and you can reach me at Karateboxmark@[redacted]. Groupon Redemption code: [redacted]6. Groupon LG-2Wx5-nccf-rm7r-v9k7. Expiry date: July 23, [redacted]. Kindly process the credit before it expires; I was under the impression Groupons do not have expiration dates. Thank you for addressing this promptly.

I purchased four tickets for a hot air balloon ride for four people with Valley Ballooning Company in July [redacted]. Unfortunately, we have encountered numerous issues with rescheduling due to weather conditions and lack of flight status updates. This has been especially challenging as the passengers are all from out of town. The website scheduling is inaccurate, and contacting the company directly has been unproductive. When speaking with the owner, Don, on July 18, [redacted], he acknowledged the frequent need to reschedule flights. Additionally, I learned that the company plans to discontinue ballooning services within the year, adding to the frustrations. Given these circumstances, I am requesting a refund of $[redacted] for the tickets purchased. The situation has been incredibly stressful, and a resolution would be greatly appreciated. Thank you for your attention to this matter. - M.R.

While on our honeymoon in Dublin, Ireland, my spouse and I booked a spa treatment. Initially unable to secure the desired appointment, we eventually agreed to visit on the day of our return flight to the US. However, the spa contacted us the night before, requesting an earlier time due to a double booking. We obliged, planning accordingly for our airport departure. On the day of the appointment, we arrived promptly but found the spa empty. Upon calling, we were informed that due to lack of response from us, they assumed we wouldn't show up. Despite explaining our flight schedule, they insisted on rescheduling.

I would like to address my recent accidental purchase of a Groupon for "Boston Phone Guys." I mistakenly ordered this deal and have been trying to cancel it through various means, including contacting customer service. Unfortunately, I do not have a phone that would benefit from this service, making the purchase unnecessary. Despite my attempts to reach out, I have not been able to connect with a representative over the phone. I have sent multiple emails requesting the cancellation of this order. Groupon has only informed me of an issue with processing payment from my credit card, indicating that no charges have gone through successfully. To prevent further complications, I kindly request the cancellation of my recent order for the "Boston Phone Guys" Groupon. Thank you.

I have reached out via email, chat, and phone call multiple times but have not had my issue resolved. I urgently need order # [redacted] to be canceled as it is a duplicate order that I did not request. Despite being reassured by Groupon customer support that it was safe to pay via PayPal for the initial order that was denied by my bank, I was unexpectedly charged for a second mattress with the same order number. I promptly informed customer support within two hours, but the situation has not been rectified. The mattress has not been shipped yet, and I have taken steps with my bank to halt the pending payment to Groupon. I kindly request that order # [redacted] be canceled immediately to prevent the shipment of an unwanted second mattress.

Hello, I purchased a Groupon for a massage but couldn't book before it expired. When I contacted the merchant, she had no availability before the expiration date. Unfortunately, she refused to honor the Groupon past the expiration, suggesting I use the amount paid as credit towards a full-priced massage. Dissatisfied with the lack of flexibility, I would like to exchange my Groupon for Groupon bucks instead. My experience with Kaleidoscope Massage was not positive. Thank you. - Tonya

We purchased tickets for Captain John Boats Whale Watching in Provincetown, MA. The voucher instructed us to show up at 12 pm with the Groupon voucher. However, when we called the company at 9 am, they informed us that we needed to enter the voucher number on their website to redeem the actual tickets. The issue arose when we discovered the codes given by Groupon contained both letters and numbers, whereas the company only accepted codes with letters. Despite our efforts to resolve the issue, contacting the company multiple times, we were unable to obtain the correct code or reserve our seats before the 9:30 am boarding time. Unaware of the early boarding time and seat reservation requirement, we could not make it in time for the whale watching tour scheduled for July 19. As we were only in Cape Cod for a brief visit, we had to cancel our plans and are seeking a refund. Thank you for your assistance.

I am dissatisfied with your company's recent actions. Unauthorized charges were made to my credit card, which I had left in a basket. I did not approve these transactions and now my bank account is depleted. I urgently require a refund for these charges as the funds were allocated for my bills. I anticipate a prompt resolution to this matter. Failure to address this issue promptly may result in negative reviews on social media platforms and word-of-mouth complaints to my friends. Sincerely, K. G.

I have reached out to customer service multiple times regarding my purchases but have not received any responses. I even had a chat with a customer service representative who was unable to address my concerns about my subscription to the Baltimore Sun and the Capital Gazette, each costing $21.00. I never received any communication from either publication. Since I am moving to a new location where they do not deliver, I ordered an H.G.T.V magazine for $10.00, hoping to exchange it as my newspaper subscriptions had lapsed. However, I was charged $10.00 again the next day when I checked my bank statement. I have now paid a total of $52.00 and have not received any products. I am unable to log in to the website despite following the password reset instructions. Please assist me with this issue promptly. Thank you. Regards, F.S.

Good afternoon, I bought a Groupon a few days ago for modern leather goods. I attempted to get a refund shortly after, as I learned upon arrival that the Groupon was only valid for bags, not boots as I had thought. Subsequently, I may have accidentally processed a trade-in request. Today, after seeing the Groupon for boots that I had initially missed, I repurchased it. I was informed by a different staff member today that the Groupon is intended for shoes, not purses, and I used the one purchased this morning. I now realize I still have the original Groupon from Saturday that was never refunded. I need your assistance with refunding this Groupon since I have already used another one at the location.

I purchased a voucher for a Brazilian Blowout at Hair by Maxine. I had an appointment scheduled for 7/19/[redacted] at 2:45. Unfortunately, I ran into traffic and was late. After calling Maxine to explain, she initially said it was fine, but then texted me to reschedule when I was arriving. When I finally got there, she refused to do my hair, citing my lateness as the reason. She then mentioned she was going on vacation and didn't give me the option to reschedule. Additionally, her demeanor suggested she was hesitant to work with my hair type, which was disappointing. Maxine's behavior seemed discriminatory and left me feeling unwelcome. She suggested I seek a refund instead. My order number is 1[redacted]05-[redacted].

I bought a Groupon for the Skydive Chicago-Milwaukee and followed the redemption instructions on the voucher. However, each time I try to enter the code online, it says it's invalid or hasn't been sent from the site yet. Despite checking back as advised, the issue remains unresolved. My payment went through 11 days ago, but I haven't been able to book my experience. Can you please assist with this delay?

I purchased five registrations today for the 5K event on August 18 - Terrain Racing. My intention was to utilize one of the Groupons for my 10-year-old nephew, as the website indicates kids aged 7 and above can participate. However, I later discovered on the website that children must race alongside a parent. "Kids aged 7-13 must have a parent accompany them on the 5K course, and the parent must purchase a regular 5K entry." Since I am not the parent, my nephew is ineligible to race. I have successfully registered on the Terrain Racing website with four out of the five Groupon vouchers. Below are the Groupon codes: [redacted] [redacted] [redacted] [redacted] I kindly request a refund or cancellation for the fifth Groupon as I cannot utilize it. Thank you for your assistance.

Hello, I am in need of the Groupon booking number for a recent purchase I made. I bought a hotel room for my husband and son using my Paypal account, but now my name appears on the reservation. The hotel is requiring a booking number for any changes to be made. If I had known my name would show up and that assistance would be limited, I wouldn't have made the purchase. I've been trying to correct this since yesterday, and the Groupon only just populated in the Sheraton hotel system today. Please let me know what information you require to assist me. The Groupon is under the name Heidi Baty, purchased yesterday for a stay at a hotel in Atlanta on Sunday, 7/22. I only wish to have my husband's name on the reservation as I will not be on the trip. The hotel is willing to add his name, but they need a booking number. Although Groupon provided a number to them, it is not showing up on my end. You can reach me at [redacted]. The hotel mentioned a deadline of 3 pm their time for corrections, although I am unclear why there is a time constraint. Your prompt help is greatly appreciated to avoid having to secure another hotel booking.

I bought a Groupon for "Willing" priced at $29, but after going through the process, they are requesting an additional $69 to $[redacted] for printing and filing, with limited changes allowed for a year. The way this Groupon was advertised seems misleading. It's set to expire tomorrow, July 21, and had I known about these extra costs, I wouldn't have made the purchase. Can anyone offer advice? Thank you. - SP

I am encountering issues with my Groupon account. Recently, I received a Lux Comfort topper that I did not order. Despite contacting Groupon to report the problem and request a refund, I was told the item was final sale. After speaking with a supervisor, my account was deactivated for investigation and I have not received any updates since. Additionally, when I asked for a refund for a Groupon related to my vacation in Atlanta, I was offered Groupon bucks, but due to not being able to access my account, I could not redeem them within the 24-hour window. Following this, I unexpectedly received a Carolina Panthers welcome mat, which I did not order. My account remains deactivated, preventing me from managing my Groupons or setting up a new account. The situation is causing me concern as a regular Groupon user. I am eager for a prompt resolution. Thank you, Felecia M. West