I would like to request a refund for the * groupons purchased for $ **.** each from Epi...

GetHuman906685's customer service issue with Groupon from July 2018

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Help with my Groupon issue
GetHuman906685's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman906685 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman906685 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman906685's own words
I would like to request a refund for the * groupons purchased for $ **.** each from EpicSUP. They were suppose to be honored until oct. **th, ****. I had called them in late sept. **** to make sure they were going to be open that Monday before we drove an hour to their location. They informed me they were only open Friday- Sunday for the rest of the season. My groupons were only valid Monday-Thursday. The employee said he would have to call the owner and ask if he would honor the groupons for the weekend. I never heard back from them. I figured I could wait till summer **** and call and ask if they would honor them since the above happened. They told me no. So now I’m contacting you*Groupon directly and ask for a refund. A company should not be able to change the days of operation and then not honor a Groupon when it is still valid just because they aren’t open anymore. I would like to receive a refund immediately to my card used or a call from someone on your customer service team. My phone number is ***-***-******Still haven’t heard back from y’all please respond. It been * weeks

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Groupon

Customer service issue
Reported by GetHuman906685
Jul 22nd, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 37175 others
0 customers following this
Items needed
Name on account
Email on account
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Timeline

GetHuman906685 started working on this issue
Jul 22nd, 2018 11:50pm
GetHuman906685 shared this issue with followers on Twitter
Jul 22nd, 2018 11:50pm
GetHuman906685 indicated the issue is not fixed yet.
Jul 23rd, 2018 3:47am
GetHuman906685 indicated the issue is not fixed yet.
Jul 23rd, 2018 3:48am