I purchased a groupon for a set of lashes. I had to make an appointment which is fine...
GetHuman-amelimgr's customer service issue with Groupon from June 2018
Help with my Groupon issue
GetHuman-amelimgr's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amelimgr will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-amelimgr can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-amelimgr's own words
I purchased a groupon for a set of lashes. I had to make an appointment which is fine. But then I call something like * times yesterday throughout the day and there is no answer. I left a message and never got a call back. Today after trying several times, I listened more carefully to this soft spoken woman's outgoing cellphone message, and she's pretty much whispering that you have to text the number for an appointment. So after two days of trying to get these scheduled for my birthday (which is now tomorrow), I got nowhere and was told finally via text (with my name misspelled after I literally said my name is Ameli), I'm told that no "Anelia", there was no availability and that I should just "come another time" even though I specified the special occasion there wasn't so much as an apology. This business seems illegitimate.
GetHuman-amelimgr did not yet indicate what Groupon should do to make this right.
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