We made reservations at Hilton garden inn at time square in new York for * rooms and we...

GetHuman709413's customer service issue with Groupon from May 2018

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The issue in GetHuman709413's own words
We made reservations at Hilton garden inn at time square in new York for * rooms and we called to check on the confirmation and the hotel has no record of this reservation! we booked through Groupon on April **, received travel confirmations through groupon for our reservations for ****-****. I called the Hilton today to confirm our reservation and they have NO reservations for paula Hall or Lisa Hall Mazzaglia in their system. We paid an outrageous amount of money ***.** for paula Hall and ***.** for lisa hall mazzaglia. I want a refund for BOTH purchases immediately. If I hadn't called to confirm the reservations we would've showed up in NY expecting to have rooms and been left with nothing. I am so disappointed, I thought Groupon was better than this. please respond ASAP. thank you
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Customer service issue
Reported by GetHuman709413
May 22nd, 2018 - 8 mons ago
I have an issue with Groupon too
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Seen by 4 customers so far
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GetHuman709413 started working on this issue
May 22nd, 2018 9:31pm