I purchased a groupon for my mother back in December at Eloisa Spa for a microblading s...

GetHuman-siacabri's customer service issue with Groupon from May 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-siacabri's own words
I purchased a groupon for my mother back in December at Eloisa Spa for a microblading service as a gift. Unfortunately the week I had an appointment to take her, her father, my grandfather passed away. It’s been a very difficult couple of months for us and she’s been spending a lot of time overseas tending to his house and property. Since the groupon expired I thought it would be eligible for a trade in or refund of some sort. We contacted the Spa but they said we must contact Groupon to fufill a refund, as we no longer have use for it or any spa services since my mother no longer stays in the area. Please let me know if there is anything that could be done about this, I’d love to give my mother the cash instead, she would definitely need that much more at this time. Thank you.
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Groupon

Customer service issue
Reported by GetHuman-siacabri
May 17th, 2018 - 10 mons ago
I have an issue with Groupon too
Fixed
Seen by 7 customers so far
Similar issue to 633 others
0 customers following this
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Timeline
GetHuman-siacabri started working on this issue
May 17th, 2018 5:18pm
GetHuman-siacabri indicated the issue is not fixed yet.
May 20th, 2018 8:26pm
GetHuman-siacabri indicated the issue is not fixed yet.
May 20th, 2018 8:34pm