Groupon Customer Service Issues

I ordered three MonogramHub Personalized Silver-plated Script name necklaces. I successfully completed and received two of them. However, I am having trouble applying the redemption code for the third necklace on the Groupon website. MonogramHub suggested I reach out to Groupon for assistance in resetting or manually entering the code. The voucher shows as redeemed, but I have not received the merchandise. The Groupon code is LG_JNLS_RRGR_LF6Y_FYGL, and the order is under my account with the name Deliska C. I would appreciate it if someone could help me with this issue before the expiration date on May 26, [redacted], at 11:59 am. Thank you for your help.

I have already contacted Groupon through chat for an order validation issue (pink banner indicating a "problem with validating my order"). The representative checked my personal settings, which were correct. I had tried to validate my order at least six times. She mentioned that this could be the cause of the problem and reset my account. She advised waiting 6 hours and changing the browser, but unfortunately, following her recommendations, the same banner with the same information keeps reappearing each time I try to make a purchase. It is worth noting that my attempts to sign up for the Groupon newsletter have always been unsuccessful for a long time. There seems to be an issue with this account. Please address and resolve this malfunction as soon as possible. Thank you in advance. J.D. TOMENO

I have been attempting to reach TOP NOTCH CLEANING multiple times with no success. My calls are either unanswered or directed to what seems like a fax machine. This is frustrating because I'm trying to use my voucher [redacted] before it expires on 8/11. Please provide me with a working phone number to contact TOP NOTCH CLEANING promptly. If this issue is not resolved soon, I will need a refund to book another cleaner. It's disappointing to see their services still being advertised on GROUPON when they are unresponsive. I would like to speak with a customer service representative to address this urgent matter as email correspondence has been slow. I need cleaning services and the lack of response is concerning. How can a company that doesn't even answer calls be trusted to provide services? My phone number is [redacted].

I would like to request a refund for my Groupon voucher for Steam Carpet 4 U. I had an appointment scheduled, but when the cleaners arrived, they refused to honor the voucher and tried to charge me an unreasonable amount. This experience was unacceptable, as I had specifically purchased the Groupon to save money. I feel deceived by this company and do not plan on using their services in the future. The Groupon Number is LG-BYGY-PPMR-CKWV-72X6 and the barcode is [redacted]. I am having trouble accessing my Groupon account. Despite trying for the past hour, the system claims my password is incorrect. Even after resetting it, I am unable to update it as the system keeps prompting me to click on something called Recaptcha, which I cannot locate on the screen. This technical issue is very frustrating for me. Your assistance would be greatly appreciated.

Dear Customer Service, I accidentally accessed the Canadian website when purchasing a Groupon, which unfortunately does not accept payment from my location in the United States. I would like to resolve this issue by either receiving a refund of $76.96 to my Discover card so I can repurchase the Groupon correctly, or by receiving a $76.96 credit for the same item. I have not heard back after emailing yesterday for assistance. If I do not receive a response within 24 hours, I kindly request the refund to my card as stated in option 1. Your prompt attention to this matter is greatly appreciated. Thank you, R.P.

We had made reservations for two rooms at the Hilton Garden Inn in Times Square, New York, but after checking with the hotel, they have no record of our booking. We used Groupon on April 28 and received travel confirmations for our trip from 5/24 to 5/27. When I called Hilton today, they couldn't find any reservations under the names Paula Hall or Lisa Hall Mazzaglia. We paid $[redacted].25 for Paula Hall's room and $[redacted].34 for Lisa Hall Mazzaglia's room. I am requesting an immediate refund for both reservations. It is disappointing to not have the bookings we thought were confirmed and paid for. I hope for a quick response to resolve this issue. Thank you.

I purchased a NuPouch waterproof dry bag on May 7th, but it was never delivered by FedEx. They couldn't find any record of the tracking number provided to me. I tried resolving this by chatting with a representative this morning, but the issue remains unresolved. My order number is [redacted]51. I requested to have the bag resent, but unfortunately, that wasn't possible. I had to reorder a new one for a birthday gift. I want a refund for the original item, not in Groupon credit since I had to pay twice for the same bag. I also need an email confirmation once the refund is processed to my credit card. It has been quite a hassle dealing with this situation.

I recently placed an order for 2 items, the Olaplex Hair Perfector No.3 and the CHI Ionic Color Protector Conditioner. My credit card was charged, and the CHI conditioner is marked as delivered, but I did not receive it. I updated my address from 8 Trapping Way, Pleasantville, NY to 29 Park Circle, White Plains, NY [redacted] more than 24 hours ago. I'm concerned the package might have been sent to the old address in Pleasantville. Can you please assist me with updating my address to 29 Park Circle, White Plains, NY [redacted]? I've been trying to contact customer service without success. Your prompt attention to this matter would be greatly appreciated. Thank you, Dianne S.

Hello, I'm M.W. I attempted to buy tickets for the 11th annual Memorial Day weekend comedy show on May 27, [redacted] but encountered errors during the purchase process. After unsuccessful attempts to resolve the issue through Groupon's online chat, the transaction showed pending and was eventually refunded the next day. I then contacted Ticketmasters, bought the tickets again for a total of $[redacted], and have the confirmation details. I am apprehensive about being charged despite the purchase not going through and am seeking clarification on when the refund will be processed. I hope to ensure there are no technical glitches causing these problems.

I reached out to Groupon via text but did not receive a response. After leaving a message on their listed number, I visited the address provided but encountered a locked door. After finding a local number and making contact, I managed to schedule an appointment for 5/22/18. Following the appointment, I discovered that two different massage therapists operate out of the same location. The issue arose when Soulful Spa requested payment directly instead of accepting my Groupon. I am now seeking assistance to transfer my Groupon from Relaxation on the Go to Soulful Spa due to this confusion. I would appreciate a prompt response as Soulful Spa is persistently contacting me regarding payment.

I purchased a voucher for a One Microblading Session with touch-up at Cosimia Medical Esthetic Spa in Garden City Park, New Hyde Park, on 4/19/[redacted] for $[redacted].20 (Voucher # [redacted]3). Despite numerous attempts to contact them at [redacted] to schedule an appointment, I was unable to reach anyone. Upon reading a negative review online about the establishment, I have serious concerns about receiving the service. After reaching out to American Express to dispute the charge, Groupon informed me that the purchase is non-refundable. I am determined not to waste my hard-earned money and will consider legal action if necessary. All I am requesting is a refund of $[redacted].20 to resolve this matter. This information has been documented for future reference.

Hello, I recently purchased a Groupon for three facials with a gold mask from Privileged Skin Rx. However, after receiving the first two facials, I experienced swelling, scratching, and severe burns on my face. Despite my Groupon supposedly not being expired, I was told otherwise during my third appointment and was pressured to purchase another Groupon by the owner. This resulted in further damage to my skin, including a scar on my chin. I am seeking a full refund, including the tips I paid, for these two Groupons due to the poor treatment and unsatisfactory services provided. The owner's behavior was unprofessional and I now have permanent damage on my face. I hope Groupon can assist in resolving this issue and preventing others from being victimized by such practices. Your help in obtaining these refunds would be greatly appreciated.

I have recently purchased a Groupon deal from Privileged Skin Rx for three facials with a gold mask. Unfortunately, my experience has been very disappointing. After receiving the first two facials, my face became swollen, scratched, and eventually burned to the point of bleeding. When I tried to book my third appointment, I was informed that my Groupon had expired, which was not the case. The owner then forced me to purchase another Groupon on the spot to honor the third facial. The entire experience was terrible, with the owner being unprofessional and yelling at me. I am now left with a scar on my chin from the burns. I am seeking a full refund for the amounts paid, including tips, for both Groupons. I believe the owner's behavior was unacceptable, and I may need to consider legal action for the damage caused to my face. I am reaching out to Groupon in hopes of resolving this matter and getting the refunds I deserve. This has been a distressing experience, and I hope Groupon can assist customers who have encountered similar issues. Thank you for your attention to this matter.

I purchased a Groupon for Aaron Emmanuel Salon on May 16. On the same day, I contacted the salon to schedule an appointment but discovered the specified salon was closed for renovations. I was only able to secure an appointment for today, May 23. However, upon arrival for my prearranged appointment, I was informed that it was scheduled at the incorrect salon. The staff requested me to return the Groupon and pay a reduced rate at the alternate salon. Unfortunately, I have paid for the Groupon and also made a secondary payment at this different salon. Despite this, it seems I cannot return the Groupon, resulting in a double payment. I am seeking a refund as the appointment was delayed a week after my Groupon purchase, leaving only three days after learning about the mistake. Thank you for your attention to this matter.

I recently received my Groupon order #[redacted]89 for the Tempered Glass Lazy Susan via FedEx tracking #[redacted][redacted]. I was surprised by the minimal packaging, consisting of only a plastic mailing envelope. The lazy susan was nestled in a lightweight cardboard box within the envelope, leading to damage on two corners. The glass pieces were detached upon inspection. Despite attempts to reattach them, they do not hold securely. I would appreciate guidance on resolving this issue to salvage the lazy susan. Thank you for your assistance. Liann R. [redacted]

My sister treated me and some friends to a pre-wedding celebration at "Magic Male XXL the Show" in Orlando, FL, located at 20 E Central Blvd, [redacted]. The experience on May 19 was disappointing. The host repeatedly asked for more money from the audience, even delaying the show until more on-stage appearance passes were purchased. Unfortunately, all but one dancer lacked experience. I feel bad because my sister intended to make the weekend special, but this event was quite disappointing. I wonder if my sister can receive a credit for future purchases due to the dissatisfaction we faced. Thank you for your assistance. Best, Jennifer

I purchased a 12-pack of Cryotherapy classes at your Riverdale facility in San Diego, CA. Unfortunately, I have been experiencing difficulties reaching out to the staff. They mentioned there are new owners now. I had an agreement with the previous owners to continue the treatments after finishing my partner's cancer treatments. Despite my efforts to use the sessions, I have not received any response. I have two packages with a total of 14 treatments, one for my fiancé and one for myself. Due to my fiancé's health issues, we were unable to attend after he spent 8 months in the ICU and recently passed away. I have been trying to contact the facility since March, but have had no success. I was told once that the new owner would get in touch with me, however, I have not heard from them. My calls and messages have gone unanswered, and today's attempt to contact them was also unsuccessful.

I scheduled a haircut and partial highlight appointment at a salon for May 24, [redacted], after booking on March 28, [redacted]. Although I received a confirmation text on May 23, [redacted], the salon owner contacted me on the morning of the appointment, May 24, at 8:15 am, stating she was sick and requested to reschedule. Unfortunately, I am unable to reschedule due to prior commitments. After reading mixed reviews about the salon's Groupon policy and numerous cancellations, I decided to seek a refund of $49. I have made arrangements with another reputable salon for May 25, [redacted]. Despite a previous positive experience with Groupon, this incident has left me hesitant to make future purchases.

Hello, I recently bought 2 tickets to Costa Rica through Groupon (LG-9FCN-KZZL-2G7S-T1MK) for Ecoterra in La Fortuna. After contacting Ecoterra to arrange the trip, they advised me to cancel one ticket, as each ticket is for 2 adults and I wanted to include 2 children (aged 7 and 5) at an additional cost of $[redacted] each. The total number of travelers is 4. I would like to cancel one ticket and request a refund for the other. If you need to reach me, please email me at [redacted] or call me at [redacted]. Thank you. Srujani G.

I reached out previously on 5/16 regarding a credit for a Hot Yoga class I bought. Due to severe high blood pressure and a recent stroke, I cannot do the yoga as advised by my doctor. Initially, I was promised credit until today, 5/24, to use. When I tried to redeem it for a tea tree massage, I discovered it was set up for another yoga class, which I am unable to participate in. I need the credit of $35 transferred to a Groupon Credit for Essence of Tea Tree for a massage. I've raised this issue twice with no response, and now on the last day, I still can't utilize the credit. Your assistance in resolving this matter is greatly appreciated.