When I pull up My Groupns I am not seeing one of the Groupons I purchased. On May...

GetHuman744143's customer service issue with Groupon from June 2018

6 views | 488 similar | 0 following
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman744143 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman744143 can let us know if they help or not.
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The issue in GetHuman744143's own words
When I pull up My Groupns I am not seeing one of the Groupons I purchased. On May **, **** I purchsed a Groupn to the Amish Theater for $** and on May **th I purchased another of the same Groupon, only I got it for $** (**% off). The only one that is printable is the purchase from May **th. Then while searching when and where I paid for both purchases, I discovered I was charged twice for the $** purchase. The reference numbers on my bank account for the two $** Groupns are *******GT*SGGFDGE and *******GR*SDGDM*M. The $** charge shows up on my Comenity MasterCard, yet when I go into my Groupon account the only printable one is one of the $** charges. Hopefully someone can help me get this straightened out. In the long run, what I should end up with is one $** purchase and one $** purchase and printable vouchers for both. Thank you.

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Groupon

Customer service issue
Reported by GetHuman744143
Jun 3rd, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 488 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman744143 started working on this issue
Jun 3rd, 2018 1:37am
GetHuman744143 indicated the issue is not fixed yet.
Jun 3rd, 2018 1:00pm
GetHuman744143 indicated the issue is not fixed yet.
Jun 6th, 2018 10:38am

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