My account is locked due to recent activity and wants me to send a pic of my ID. Every...

GetHuman5856693's Can't Access Funds issue with Green Dot from March 2021

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The issue in GetHuman5856693's own words
My account is locked due to recent activity and wants me to send a pic of my ID. Every time i go to do that it gives me an error pop up saying something about the lenth cant be less then * or something like that but im putting in the whole card number so i dont know whst to do. I hsve tried to call but just tells me the same thing they already know my account is locked and needs a picture of my ID I can't get it to any live person or anywhere else with that. This is very frustrating I need to get into my account to access my funds please get back to me as soon as possible

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Green Dot

Can't Access Funds issue
Reported by GetHuman5856693
Mar 17th, 2021 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 38288 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman5856693 started working on this issue
Mar 17th 7:51pm
GetHuman5856693 indicated the issue is not fixed yet.
Mar 17th 7:52pm

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