My recovery email address and phone number has been changed without my knowledge. I'm t...

GetHuman5455370's customer service issue with Green Dot from November 2020

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Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman5455370's own words
My recovery email address and phone number has been changed without my knowledge. I'm talking about the recovery information to send identity verification code. I need to reset that. In fact ,could u just deactivate the card and delete the current account that I have created for the card, and reset it so I can reopen another account and reregister and reactivate my card, or will I have to request a whole new card? If anything else can u completely delete my current green dot account so I can start over with a clean uncompromised account application

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Green Dot

Customer service issue
Reported by GetHuman5455370
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 28365 others
0 customers following this

Timeline

GetHuman5455370 started working on this issue
Nov 12th, 2020 4:12am
GetHuman5455370 indicated the issue is not fixed yet.
Nov 12th, 2020 3:16pm