My name is Angie Gonzalez and I receive child support every month via direct deposit in...

GetHuman3895532's customer service issue with Green Dot from November 2019

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The issue in GetHuman3895532's own words
My name is Angie Gonzalez and I receive child support every month via direct deposit into my bank account. However, I did not receive my Oct **, **** payment in the amount of $*,***.**.*So, I contacted the State Disbursement Unit and they said someone made a direct deposit change on my account on Oct **, ****, on the Child Support website, without my consent nor authorization, and had it direct deposited on a green dot card. Here is the information I got at Child support services.**Routing number: **********Account number: *************Amount: $*,***.***Method: Direct Deposit *Trace Number: *****************I hope we can resolve this as quickly as possible as this is my only source of income and my daughter and I, depend on this money. I have cancelled the current direct deposit information on my Child support account to avoid this from recurring. I will also be filling a police report soon and will pass that information when I have it.

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Green Dot

Customer service issue
Reported by GetHuman3895532
Nov 6th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 82135 others
0 customers following this

Timeline

GetHuman3895532 started working on this issue
Nov 6th, 2019 6:47pm
GetHuman3895532 indicated the issue is not fixed yet.
Nov 6th, 2019 11:00pm

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