I have funds from my tax return that were placed on a Turbo pre- paid visa card. I re p...

GetHuman-tandtmoo's Recover Account issue with Green Dot from March 2019

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The issue in GetHuman-tandtmoo's own words
Prove my identity and get a new card with my money on it. ... I have funds from my tax return that were placed on a Turbo pre- paid visa card. I re ported the card missing they said they were going to mail me a new one I never received the card or my money and this is from last year's return. How can I recover it.?
I reported the card lost. They said they would send me a new one. I after not receiving it in a reasonable amount of time . I called and they said it was locked and that I needed to prove who I was. Was un-sure on how to do so. Tried to fax my license. Was not successful. I never got a new card and it still had a large amount of my money.
I want my money.
I have my tax refunds sent to you.
I have an issue with Green Dot too
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Green Dot

Turbo Pre- paid Visa card
Recover Account issue
Reported by GetHuman-tandtmoo
Mar 28th, 2019 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 6 customers so far
Similar issue to 507 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-tandtmoo started working on this issue
Mar 28th 11:21pm
GetHuman-tandtmoo indicated the issue is not fixed yet.
Mar 30th 12:00am
GetHuman-tandtmoo indicated the issue is not fixed yet.
Mar 30th 12:01am
GetHuman-tandtmoo indicated the issue is not fixed yet.
Mar 30th 12:17am