I just want to update my customer info. How can this be done? I tried calling the phone...

GetHuman-lindshil's customer service issue with Green Dot from March 2019

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The issue in GetHuman-lindshil's own words
I just want to update my customer info. How can this be done? I tried calling the phone * and was told that they are unable to do that. WHAT!?? I can't update my info via the customer service phone *? I couldn't find a place in the app that I downloaded to update it there either. And it would be nice if you hired operators that spoke English and could be understood on the phone. After being put on hold for a considerable amount of time, I got an operator that wasn't understandable. Very frustrating
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Green Dot

Customer service issue
Reported by GetHuman-lindshil
Mar 26th, 2019 - a mon ago
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GetHuman-lindshil started working on this issue
Mar 26th 8:05pm