My tax return for **** was deposited into a green dot account on may *th of ****. When...

GetHuman2473462's customer service issue with Green Dot from March 2019

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Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman2473462's own words
My tax return for **** was deposited into a green dot account on may *th of ****. When I received the card two months later by mail, I was unable to register or activate my green dot card. On September **th ****, I was told by the IRS that my money was still in the account through green dot. However, I have not been able to gain any access to my money or account. I cannot get ahold of anyone from green dot by the numbers provided to me. When I try to activate my card, I am told to destroy the card and that it doesn't match any account on file.
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Green Dot

Customer service issue
Reported by GetHuman2473462
Mar 13th, 2019 - 5 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 21 customers so far
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Timeline
GetHuman2473462 started working on this issue
Mar 13th 5:52pm