I went to go load a moneypak number and its saying I cant use my account anymore. Why...

GetHuman2462686's customer service issue with Green Dot from March 2019

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The issue in GetHuman2462686's own words
I went to go load a moneypak number and its saying I cant use my account anymore. Why? I dont understand. I just recently found out about moneypak and was loving it because I wouldn't have to hold items of mine that is being sold to someone. They pay in advance and get the item when they can such as drill set. Drimmel tool, shoes, purses and toilet paper outhouses. Please help me get my account back.
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Green Dot

Customer service issue
Reported by GetHuman2462686
Mar 12th, 2019 - 5 mons ago
I have an issue with Green Dot too
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Timeline
GetHuman2462686 started working on this issue
Mar 12th 5:29pm