My account is blocked and asking me to sen "required documents" to an email for my goba...

GetHuman2329159's customer service issue with Green Dot from February 2019

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The issue in GetHuman2329159's own words
My account is blocked and asking me to sen "required documents" to an email for my gobank account. However I was never told what these "required documents" are. So I have no way of sending these documents. Whenever I call it says that it has told me what these documents are but it did not has not and will not specify and would like to know how I can send something if I can't identify what the documents are? I would appreciate help as soon as possible since my funds are on hold and I cannot pay for any of my obligatory payments since all of my money is frozen.
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Green Dot

Customer service issue
Reported by GetHuman2329159
Feb 28th, 2019 - 3 mons ago
I have an issue with Green Dot too
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Seen by 10 customers so far
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GetHuman2329159 started working on this issue
Feb 28th 7:47pm