i cant use my tax return card because the account is locked because i have not uploaded...

GetHuman2326523's customer service issue with Green Dot from February 2019

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The issue in GetHuman2326523's own words
i cant use my tax return card because the account is locked because i have not uploaded a photo ID. The system does not accept passports and that is my only form of ID. So im just permanently locked out of my account and cant activate the card. The card is a turbo card and green dots customer service is terrible to get through to. I am extremely frustrated and its impossible to even get a hold of any actual human being on the phone to talk to about this. regretting using this service and I would like to get it resolved ASAP.
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Green Dot

Customer service issue
Reported by GetHuman2326523
Feb 28th, 2019 - 3 mons ago
I have an issue with Green Dot too
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Seen by 3 customers so far
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman2326523 started working on this issue
Feb 28th 3:55pm