i cant use my tax return card because the account is locked because i have not uploaded...

GetHuman2326523's customer service issue with Green Dot from February 2019

3 views
 | 
49199 similar
 | 
0 following
Help with my Green Dot issue
First: share to improve GetHuman2326523's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2326523's next move: try calling Green Dot again.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman2326523's own words
i cant use my tax return card because the account is locked because i have not uploaded a photo ID. The system does not accept passports and that is my only form of ID. So im just permanently locked out of my account and cant activate the card. The card is a turbo card and green dots customer service is terrible to get through to. I am extremely frustrated and its impossible to even get a hold of any actual human being on the phone to talk to about this. regretting using this service and I would like to get it resolved ASAP.
GetHuman2326523 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman2326523 fixed the problem
We are waiting for GetHuman2326523 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2326523 fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman2326523
Feb 28th, 2019 - 3 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 3 customers so far
Similar issue to 49199 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2326523 started working on this issue
Feb 28th 3:55pm