If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman2319770's own words
My name is wakeisha favors I have been trying to reach out to y'all about my card I've been trying to transfer my money off this card I don't know what to do I need I've been calling all day for my money no one is responding to my call I have to move I need my funds how do I get my funds I have a temporary card and I've been trying to activate my other car and I have been calling all day and I have not got a
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