Hey there, my name is Jovanny Juarez Rodr*guez and i bought a green dot card yesterday...

GetHuman-jovannyj's customer service issue with Green Dot from February 2019

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The issue in GetHuman-jovannyj's own words
Hey there, my name is Jovanny Juarez Rodr*guez and i bought a green dot card yesterday. I’m ** years old and right after I activated it It told me that i wouldn’t be able to refill the card or take money out from the atm or anything because of the info I provided. I don’t understand why if I provided the right info, I can verify that it’s me and everything but I just need to talk to a representative. I call the number on the back of the card but it doesn’t let me get past the automated options so I can talk to a representative. If you guys can get back to me and help me resolve this problem, I’d highly appreciate it. The main reason why i got a green dot card is because i always get out of work late and it’s easier just to buy a card and pay * a month with some cents than to have to wait until i have time to open a bank account. But I’m really upset with what’s happened with the card and I’ve barely had it for a day. The email provided for you guys to contact me is also the one associated with the account. And my phone number is (***) ***-****. Again, if you guys can get back to me and help me resolve this problem. Id highly appreciate it.
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Green Dot

Customer service issue
Reported by GetHuman-jovannyj
Feb 7th, 2019 - 3 mons ago
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Account holder name
Billing address
Last 4 of SSN
GetHuman-jovannyj started working on this issue
Feb 7th 2:36am