My account is on hold. I called Friday and was told that it would take * to * business...

GetHuman1958944's customer service issue with Green Dot from January 2019

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman1958944's own words
My account is on hold. I called Friday and was told that it would take * to * business days for me to access my account. I called this evening and was told that I would have to upload documents to confirm my identity. This is such an inconvenience. I have to pay my rent as well as other house hold bills. I will be taking my business elsewhere once this matter had been resolved! I can’t even access the website to upload the documents that they asked for because my entire account has been blocked!!
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Green Dot

Customer service issue
Reported by GetHuman1958944
Jan 14th, 2019 - 9 mons ago
I have an issue with Green Dot too
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Seen by 5 customers so far
Similar issue to 36088 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1958944 started working on this issue
Jan 14th 2:16am
GetHuman1958944 indicated the issue is not fixed yet.
Jan 14th 2:17am