I uploaded ** dollars on a card and the card isn’t working.

GetHuman-jjayla's customer service issue with Green Dot from January 2019

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The issue in GetHuman-jjayla's own words
Order my school materials so I had uploaded the money onto the card. ... Hello my name is Jayla Johnson, I have a GreenDot prepaid Visa card. I uploaded $**.** onto it on Jan *th **** *:** pm and have been trying to talk to someone for the past four days. The problem is the card is deactivated but I didn’t know because it still allowed me to upload the money on it. I was just seeing if I can get a new card sent to me with the $** balance. I had something extremely important to order and now I can’t and it have to do with my schoolwork card number **************** cvs number *** valid thru *****. Location uploaded at is family dollar store number ***** address **** Jenning Station Rd. Saint Louis Mo. ***** contact **********.
I have been trying to get in contact with customer care for * days calling all day and not one inch of help nor even talked to one person.
Just send a new card in the mail with the $** on it
I’ve been uploading money to GreenDot visa for * years now
Yes I went up to the store and talk to their customer service for a few hours, but it went through on their end so it’s on GreenDot
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Green Dot

GreenDot visa prepaid card
Customer service issue
Reported by GetHuman-jjayla
Jan 13th, 2019 - a mon ago
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GetHuman-jjayla started working on this issue
Jan 13th 5:43pm