I purchased my card at a Rite Aid on November **, ****. I put $*** on this card. I trie...

GetHuman-gemamzad's customer service issue with Green Dot from November 2018

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The issue in GetHuman-gemamzad's own words
I purchased my card at a Rite Aid on November **, ****. I put $*** on this card. I tried to register the card that day, but it did not work. I assumed I would just have to wait a few days until it would work. It still has yet to work. The issue is registering. It will not allow me to register the pre-paid debit card, while I have put in all valid, accurate information. It only gives me the “invalid information” error message. What am I doing wrong? I am going to the website “www.GreenDot.com*LoadandGo” and it does not recognize something about this card. Please tell me what I am doing wrong and how to fix it so that I can use the $*** I put on this card.
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Green Dot

Customer service issue
Reported by GetHuman-gemamzad
Nov 29th, 2018 - 6 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-gemamzad started working on this issue
Nov 29th, 2018 11:49pm
GetHuman-gemamzad indicated the issue is not fixed yet.
Nov 29th, 2018 11:51pm