Before contacting them, items GetHuman-tstgst may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-tstgst's own words
I was told I was not allowed to use my account they said fraudulent reasons but I've never done anything wrong on your account it was up there was there was an error putting in the number so you sent me a card in the mail cuz I haven't used your your services but I'm not allowed to load it off my account I have to load it up other people's account or at the register and that's just that's not cool so am I allowed to use my account or not before I decide whether I want to use your card
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