I need help with a situation and need yo know how to solve this problem...my sister has a greendot card she loaded two moneypak onto the card she download the green dot app and created a login on her transaction it shows the money was added but it shows a transaction saying money was sent to her phone number she has email that states money was claimed but she said she doesn't know where the money is now and needs to know how to pick up the money or where it went so she can get the money
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