My card is frozen due to a non approved transaction. My paycheck was deposited on this...

GetHuman-akoonrad's customer service issue with Green Dot from November 2018

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The issue in GetHuman-akoonrad's own words
My card is frozen due to a non approved transaction. My paycheck was deposited on this card and now I can not access it. I was told a new card would be processed. I was given the last four digits of the card. I NEED to speak with a live human being to discuss this matter regarding if it was mailed out, approximate time until I receive it. How do I access my money until then. I need some type of response to resolve this matter. Thank you for your assistance with this matter.
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Green Dot

Customer service issue
Reported by GetHuman-akoonrad
Nov 2nd, 2018 - 2 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman-akoonrad started working on this issue
Nov 2nd 1:49pm