Before contacting them, items GetHuman1368954 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Tip from another customer
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The issue in GetHuman1368954's own words
We, the employer, sent a direct deposit for one of our employees to Green Dot with a missing digit in the account number. Of course, I have the correct account number, social security number and all relevant information for the employee. Can Green Dot deposit this money in the employee's account? The employee need her money and I am trying to get it to her as quick as possible. This direct deposit file was sent on Tuesday of this week.
GetHuman1368954 did not yet indicate what Green Dot should do to make this right.
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