Green. Indicates that I have three active cards I only have one card in my possession I need to find out if the card I have is the one that social security is about to deposit my benefits on to then I need for GreenDot to cancel the other two cards I think everything is fine I just need to make sure they need to have people available to answer their phones a third party should not be necessary to get involved I'm very grateful that you are available thank you

GetHuman1148533's customer service issue with Green Dot from September 2018

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The issue in GetHuman1148533's own words
I just explained that above ... Ithey say I have three active cards with them, I only have one card in my possession and I just set up direct deposit This concerns me the last * digits of the card that I have are **** the account number they texted me to give to Social Security and the account number and the packet that came with this card do not match I need to know what to do moving forward thank you
whole bunch of stuff, mainly what they don't realize is that if they paid a couple people to answer some phones that would make a lot more money because they would retain more customers. It's simple someone tell Steve Harvey quick.
Again I explained above what I want them to do
Been trying to get this worked out for * months I tried this once before a couple of years ago so my expectations are very low.
Also already explained that thank you for being so thorough
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Green Dot

Green Dot cash back card
Customer service issue
Reported by GetHuman1148533
Sep 15th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 16516 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman1148533 started working on this issue
Sep 15th, 2018 7:52pm